Customer Insights Analyst

6 days ago

Sydney, Australia ING Bank (Australia) Full time

It’s a fun and exciting time to join ING, Australia’s most recommended bank for the 3rd year runnin. We’re looking for a **Customer Insights Analyst - Collections and Hardship **within the collections space, to join our amazing and high performing team.

Our Customer Insights team improve service and product offerings by understanding our Customers enquiries, actions and behaviours to deliver high impact and tangible financial results. That’s where you step in

You’ll be participating in planning, forecasting, deep-dive portfolio and behavioural analyses and ultimately providing intuitive and actionable insights to improve our business functions and customer experience. You’ll be well-versed in data discovery and manipulation, and have the goal of transforming business requirements into analytical approaches and insights.

Are you ready to make a real impact to our business and those customers who are going through hardship and most in need? Then this is the role for you

**What are you going to do? You will be**
- Leading reporting & analytics work streams which aim to use reporting, monitoring and predictive analytics to optimise process performance
- Using complex data and tools to understand all aspects of process performance and explain performance trends to senior stakeholders and business partners
- Recommending process improvements to senior stakeholders
- Utilising data visualisation techniques to powerfully convey insights and facilitate data discovery
- Driving a culture of continuous improvement and innovation within business units to improve service, reduce costs and manage risk within appetite
- Managing, coaching and developing Reporting Analyst(s) who support the day-to-day production of analytics assets

**What are we looking for? Someone who has**
- Extensive experience with querying languages (e.g. SQL, SAS) or other data mining and manipulation tools
- Experience in building predictive analytical models (e.g. Python)
- Experience with Tableau for effective data visualisation
- 2+ years’ experience in the collections space
- 2+ years’ experience in development of metrics, evaluation and modelling
- Strong communication skills

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

  • Junior Insights Analyst

    11 hours ago

    Sydney, Australia Talent Insights Group Full time

    World Class Training and Development Programme - Fantastic benefits and rewards - Flexible working and autonomy in every sense Junior Insights Analyst ( SQL / Tableau ) Sydney (Hybrid work) $120k (incl. Super) Are you a Data Analyst eager to join a world-class Analytics team and design, build and analyse targeted campaigns? This could be for you! Our...

  • Marketing / Insights Analyst

    7 days ago

    Sydney, Australia Talent Insights Group Full time

    **Marketing / Insights Analyst ( SQL / Tableau / Teradata )** **Sydney (hybrid working)** **Retail** **$110k-125k package plus 5% bonus** **Marketing / Insights Analyst ( SQL / Tableau / Teradata ) **is required to join a household Retail Client in the heart of Sydney. This is an exciting opportunity to be a part of something huge: designing, building...

  • Data Insights Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeData Analyst Full time $80,000 - $120,000

    About This RoleDeliver actionable insights to inform business decisions, measure impact, and identify opportunities for growth.We're seeking a detail-oriented data analyst with strong analytical skills to join our team. You'll work closely with stakeholders to provide data-driven recommendations, drive strategic initiatives, and champion data-informed...

  • Customer Insights Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Nib Group Full time

    Join to apply for the Customer Insights Analyst role at nib Group Continue with Google Continue with Google Join to apply for the Customer Insights Analyst role at nib Group At nib, we're on a mission to deliver better health outcomes and exceptional experiences for our members.Our Experience, Transformation and Productivity team plays a pivotal role in...

  • Customer Insights Analyst

    6 days ago

    Sydney Central Business District, Australia HAYS Full time

    Customer Insights Analyst with a Leading Insurance Firm - PART TIME Permanent Role **Your new company** As a Customer Insights Analyst with a leading financial firm you will provide essential Customer and Data insight support to ensure valuable customer experience to all stakeholders. You will provide insights and analysis requirements in order to support...

  • Customer Insights Analyst

    3 weeks ago

    Sydney, New South Wales, Australia nib Group Full time

    Join to apply for the Customer Insights Analyst role at nib GroupContinue with Google Continue with GoogleJoin to apply for the Customer Insights Analyst role at nib GroupAt nib, we're on a mission to deliver better health outcomes and exceptional experiences for our members. Our Experience, Transformation and Productivity team plays a pivotal role in...

  • Product Analyst

    10 hours ago

    Sydney, Australia Talent Insights Group Full time

    Newly formed squad within leading Retail client working on SQL and BigQuery - Work in collaboration with Data Science and ML Team - Initial 6 month contract, very likely to extend / move permanent Product Insights Analyst ( SQL / BigQuery ) Retail Client Surry Hills / Remote Initial 6 Month Contract A Product Insights Analyst (SQL / BigQuery) is...

  • Pricing Analyst

    7 days ago

    Sydney, Australia Talent Insights Group Full time

    Work with team of talented professionals on a great brand - Flexible working in every sense - Be a part of the second highest performing team in the business **Pricing Analyst ( SQL / Excel )** **Sydney / Remote** **$100-110k base plus super** **Pricing Analyst ( SQL / Excel ) **is required to support the Prepaid Product & Pricing team of a well-known,...

  • Data Analyst

    7 days ago

    Sydney, Australia Talent Insights Group Full time

    Work with World Class Data Professionals - Competitive salary and bonus, flexi work - ASX10 Top 50 Company **Data Analyst (SQL / Tableau / GCP / Azure)** **Retail Company** **Sydney (hybrid remote working)** **$100-130k base plus 15% bonus and super** **Data Analyst (SQL / Tableau / GCP / Azure) **is required to join a modern, tech-driven Retail company...

  • Customer Resolutions Insights Analyst

    2 days ago

    Sydney, Australia Bendigo and Adelaide Bank Full time

    Customer Resolutions Insights Analyst **Your new role with Bendigo Bank is just a few clicks away.** Position Description: PD - Customer Resolutions Insights Analyst - Aug 2024.docx As **Customer Resolutions Insights Analyst**, you will review and analysis data to help identify the key drivers of customer complaints and their root cause to enable the...