Hardship and Collections Officer

3 days ago

Sydney, Australia Thinktank Property Finance Full time

**Thinktank **is one of Australia’s largest and fastest growing Residential and Commercial Property Non-Bank Lender with a multi-office presence across Australia. Supported by major local and international institutions, the company is well established in the property finance market and ongoing growth has now led to a need for an experienced Hardships and Collections officer to join the team.

**Role Overview**

The Hardship and Collections Officer is responsible for assisting in the management of arrears files from the initial dishonour through to mid-stage arrears. This position will also become involved in the assessment, recommendation and management of hardship matters.

**Key Accountabilities**
- Daily dishonour management
- Support the Head of Credit - Collections in the management of the loan book, in particular the pro-active management of arrears, defaults and losses.
- Assist where required with early to mid-stage pre-enforcement proceedings through to resolution
- Assist with the management of relations with the loan servicer, loan administration software providers, panel valuers and panel legal advisors
- Prepare daily arrears reports
- Liaise with borrowers in an empathetic manner during times of financial stress

**About You**
- Minimum of 2-3 years of experience within residential and/or commercial lending specific to collections and arrears management
- Understanding of Privacy Act and National Consumer Credit Code
- Experience with loan hardships
- Experience with NCCP coded loans
- Exceptional relationship skills with proven ability to provide a high level of service to internal stakeholders
- Strong analytical skills and attention to detail
- Ability to work well within a small team environment

**Why Thinktank?**

We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.

We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave and more.

  • Hardship & Collections Team Leader

    4 days ago

    Sydney, New South Wales, Australia Hays | Contact Centres Full time $90,000 - $120,000 per year

    Hardship and Collections Team LeaderTeam Leader - Collections & Hardship | Financial ServicesLocation:Sydney, NSWSalary:$90,000 - $120,000 (pending on experience)Are you ready to lead with purpose and make a real difference in people's lives? Join a leading Financial Services organisation as a Team Leader in our dynamic Collections, Hardship & Recoveryteam....

  • Financial Assistance Officer

    2 weeks ago

    Sydney, Australia Wisr Full time

    **Working at Wisr** As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning!), you are empowered to own your...

  • Hardship & Collections Consultant (Indigenous

    2 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Hardship & Collections Consultant (Indigenous Identified Role) **Role - 51685** - **Full time/Permanent Opportunity**: - **Parramatta Location**: - **Role commences: 4th November 2024** **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob. Are you looking for a career...

  • Collections Officer

    2 weeks ago

    Sydney, New South Wales, Australia Pathway Search Full time $120,000 - $150,000 per year

    Collections Officer - 12 Month Max Term Contract North Sydney | 4 Days a Week in the Office We're seeking an experienced Collections Officer to join our team on a 12-month maximum term contract. Based in our North Sydney office (with four days onsite), you'll play a key role in supporting customers, managing repayment solutions, and ensuring compliance...

  • Customer Insights Analyst

    2 weeks ago

    Sydney, Australia ING Bank (Australia) Full time

    It’s a fun and exciting time to join ING, Australia’s most recommended bank for the 3rd year runnin. We’re looking for a **Customer Insights Analyst - Collections and Hardship **within the collections space, to join our amazing and high performing team. Our Customer Insights team improve service and product offerings by understanding our Customers...

  • Collections Officer

    2 weeks ago

    Sydney, New South Wales, Australia Shift Full time $60,000 - $80,000 per year

    Who is Shift?At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...

  • Collections Officer

    2 weeks ago

    North Sydney Council, Australia Shift Full time $60,000 - $80,000 per year

    Who is Shift?At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...

  • Hardship Analysts

    4 days ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Hardship Analysts**: **Job no**: 793971 **Business unit**: Personal Banking **Work type**: Permanent Full time **Region**: NSW- Sydney CBD, NSW- Sydney inner - **You’ll have the opportunity to have an impact on a broad range of stakeholders.**: - **We grow great leaders who inspire and energise their teams.**: - **Bring your ideas, ambitions, and...

  • Collections Officer

    2 weeks ago

    Sydney, New South Wales, Australia Shift Full time

    LocationSydneyEmployment TypeFull timeLocation TypeHybridDepartmentCollectionsWho is Shift? At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our...

  • Collections Officer

    2 weeks ago

    Sydney, Australia Bluefin Resources Full time

    Fantastic employee benefits on offer - Join an ASX listed company - Supportive and team focused culture that promotes career growth **Role Overview**: Reporting to the Collections Team Leader, you will be responsible for assisting customers who are experiencing financial hardship to find tailored solutions that are fair for all parties. **About You**: -...