National Scheduling Officer

1 week ago

Mill Park, Australia Bodewell Community Care Full time

**National Scheduling Officer - Bodewell Community Care | Mill Park Office**

**Salary**: Competitive Market Rates

**Benefits**
- Remuneration based on experience
- Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
- Paid Training and Development days Reward & Recognition programs

**Key Responsibilities**:

- Schedule services in a client centred and operationally efficient manner.
- Provide day-to-day support for clients regarding changes to care services and address roster-related queries.
- Liaise with internal and external service providers to manage care changes and update the database system accordingly.
- Collaborate with Care Consultants to provide feedback on client care.
- Identify and maintain relationships with community programs and resources for clients.
- Analyse staffing hours to anticipate recruitment needs.
- Actively participate in team meetings and program development initiatives.
- Assist in efforts to increase client access to BWCC Home Care services.
- Ensure compliance with organizational values, policies, and procedures.
- Proactively contribute to creating a mentally safe workplace.
- High volume of scheduling and rostering.

**Essential Qualifications**:

- Proven experience in scheduling, rostering, or workforce coordination, preferably within the aged care or disability sector.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling or client management software.
- Experience in home care rostering preferred.
- A diploma or degree in business administration, health administration, social work, or a related field.
- Excellent verbal and written communication skills for interacting with clients, staff, and stakeholders. Strong background in customer service, preferably in an office management or administration role.

**Desirable Qualification**
- Familiarity with systems such as Carelink, Procura, or similar client management software.
- Experience with invoicing and financial administrative tasks.
- Proficiency in languages other than English can be advantageous. Understanding of the aged care and disability sectors, including regulations and compliance requirements.

**Skills & Attributes**:

- Effective communication and problem-solving skills
- Organizational skills with attention to detail
- Passion for making a difference
- Respectful and team-oriented attitude Understanding of diverse client needs

**Ready to Make a Difference?

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