Scheduling Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time opportunity
• Located in Parramatta, offering flexible working arrangements with mandatory office presence for business requirements and training.
• Salary ranges from $99,938 to $110,271 p.a. plus superannuation and annual leave loading

About the role

As a Scheduling Officer your role is critical, and your planning and logistical expertise directly supports onsite regulatory staff to maintain and monitor quality education and care for young children across NSW.

Your responsibilities include the:

• Coordination, planning and accurately scheduling of quality assessment visits.
• Collaborate with regulatory staff to ensure effective visit schedules and change updates are shared promptly
• Manage databases and system to track progress, monitor risk and ensure records are current for quality assurance
• Support the Coordinator to monitor the completion of assessment ratings and compliance visits within agreed timeframe.
• Prepare quality evidence-based reports, submission and correspondence.

For further information please click here to view the role description

About you

You have a keen eye for detail and are proactive, strategic and forward-thinking. You thrive in a fast-paced, high-volume environment where accuracy, efficiency and stakeholder engagement are critical.

You will also bring:

• Resilience and adaptability to respond to changing priorities and expectation
• Strong organisational and time management skills to balance competing priorities
• A forward-planning mindset to optimise efficiency and productivity of site visits
• Effective communication and collaboration skills to engage with stakeholders and provide accurate and timely updates
• Proficiency in using technology and contribute to system improvements.

Key knowledge and Experience

• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A valid Working with Children Check clearance.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and provide responses to the two pre-screening questions below: 

Question 1

Describe a situation where you managed multiple priorities in a busy work environment. How did you organise your workload to meet deadlines while maintaining accuracy and quality? (300 words)

Question 2

Provide an example of when you needed to influence stakeholders with differing views. What approach did you take and what was the result? (300 words)

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date Monday 10th November 2025 at 11:59pm.

For role enquiries please contact hiring manager Samantha Kyle at or call and for recruitment process enquiries please contact Jenny Nguyen at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.