Customer Service Representative/office Co-ordinator

**About Us**
National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When you join National 360, and throughout your employment, we want to ensure that the information provided to you accurately aligns with workplace practices - ask us anything, and we will give you a straight answer.

**About Our Benefits**
360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing.

When you join National 360, you will have access to:

- Flexible working practices, including adjusted working hours, working from home and autonomy over your schedule
- 5 weeks of annual leave through our Purchased Leave options
- Generous paid parental leave entitlements
- Financial incentives for going above and beyond in your role
- Novated leasing and salary sacrificing
- Service rewards to acknowledge tenure, including performance bonuses and company-sponsored holidays
- The opportunity to relocate almost anywhere in Australia
- Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF
- Company-sponsored team events and recognition awards
- Professional counseling with a registered psychologist through our Employee Assistance Program
- A company laptop and mobile phone
- Pilates, yoga, and meditation classes

**About the Role**
The Customer Service Representative role responds to all of National 360s customer inquiries and referrals specifically relating to injury, disability, or rehabilitation. As first point of contact for our clients and therapists, this role acts as an integral part of the National Customer Service Team, further enhancing our highly regarded market reputation.

Working from our **Deer Park office** in a** full-time capacity, **this role reports to Celeste, our dynamic, fun, collaborative and supportive Customer Service Team Leader who has been leading teams for the past 18 years. Having been with National 360 for 3 years, Celeste has grown the Customer Service Team nationally, from a small, centralised team to having operations in nearly all Australian states. The team meet daily to connect and share information and to ensure that workload is balanced amongst all team members.

The Customer Service Team comprises individuals from varied skillsets, backgrounds, ethnicities, and personalities - and this is what we love the most The team culture is wonderful, and the team love to have a laugh whilst getting the work done. The team recently enjoyed utilising their fun funds to go bowling over a couple of drinks, food, strikes, spares, and gutter balls

Key responsibilities include:

- Acting as the first point of contact for customer phone inquiries
- Providing general administrative support to internal Therapists
- Liaising with Allied Health Team Leaders regarding capacity of therapy services to best meet client needs
- Coordinating office duties including ordering stationery and office supplies
- Triaging phone calls and messages across internal departments as required
- Developing meaningful and trusting relationships with internal & external stakeholders

**About You**

We like to keep an open mind when it comes to bringing customer service representatives onboard With that being said, there are a few requirements for our customer service representatives, which are:

- Previous experience working in an administrative capacity and call-centre environment
- Intermediate MS Office (word and Excel) and data entry skills
- Strong written & verbal communication skills
- Outstanding attention to detail
- NDIS worker screening clearance and WWCC (or willingness to apply)
- Ability to provide evidence of COVID-19 vaccinations based on State Government requirements (or applicable exemption)

To learn more about this opportunity, please contact
**Celeste Cramer** on

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin, or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.