Quality Assurance and Operations Coordinator

2 days ago

Dandenong, Australia Summer Rain Property Services Full time

**Job Specification**

**Job Title**: Quality Assurance and Operations Coordinator

**Reports to**:CEO

**Locations**: Narre Warren, Dandenong, Cheltenham, Bentleigh, Highett.

**Job Type**: Part-time Hours: Minimum 10 hours per week.

**Job Summary**:
**Key Responsibilities**:

- Conduct site inspections to ensure high-quality cleaning standards are met at multiple sites Narre Warren, Dandenong, Cheltenham, Bentleigh & Highett identifying areas for improvement and implementing corrective actions as needed.
- Develop and maintain strong relationships with customers, addressing any concerns or issues that may arise and providing exceptional customer service.
- Support staff needs, including, guidance, and feedback, to ensure they have the necessary resources to perform their duties effectively.
- Check equipment and supplies, ensuring they are in good working order and adequately stocked, and arranging maintenance or replacements as needed.
- Provide shift coverage of cleaning as needed, including last-minute call-outs, to ensure continuity of service and maintain high levels of customer satisfaction.
- Develop and implement process improvements to enhance operational efficiency, reduce costs, and improve service quality.
- Maintain accurate records and reports, including inspection results, customer feedback, and staff performance, to inform business decisions and drive continuous improvement.

**Selection Criteria**
- Previous experience in a similar role, preferably in the cleaning industry
- Proven track record of providing exceptional customer service and supporting staff needs
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team, with a high degree of flexibility and adaptability
- Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
- Availability to work approximately 10 hours per week, with flexibility to cover shifts as needed

**Remuneration**
- Hourly rate: AU$30-AU$40 per hour, depending on experience
- Monthly salary: Approximately AU$1200-AU$1600 per month, based on 10 hours of work
- Additional hours worked beyond the initial 10 hours per week will be paid at the same hourly rate (AU$30-AU$40 per hour)

**Job Types**: Part-time, Subcontract

Pay: From $30.00 per hour

Expected hours: No less than 10 per week

Schedule:

- Shift work

**Experience**:

- Commercial cleaning: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 75% (required)

Work Location: On the road

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