Quality Assurance

Quality Assurance (QA) Coordinator

Exciting Permanent Part-Time Opportunity - Immediate Start

Location: Dandenong South, VIC 3175

Reporting to: CEO, Mike Ferguson

Hours: Part-time, 3 days per week (Monday–Friday)

Negotiable hours between 7:00am – 4:00pm

About Us

We are a proudly Australian-owned, family-operated business with a rich heritage spanning more than 100 years. For the past three decades, we've specialised in crafting, testing, and perfecting thousands of bakery products for our loyal customers.

Our portfolio now includes over 600 high-quality creations — from artisan sourdoughs, buttery croissants, and muffins to cheesecakes, donuts, tarts, slices, and more. Supplying the hospitality and retail sectors six days a week, we're passionate about delivering delicious products made with care and consistency.

At Fergys, our 123 employees represent a wonderfully diverse, friendly, and inclusive team, bringing together a wide range of ages, cultures, and talents.

The Opportunity

We are seeking an experienced and proactive Quality Assurance Coordinator to play a key role in upholding and enhancing our Food Safety Program. You'll oversee production quality, ensure compliance with regulatory and customer standards, conduct audits, and manage continuous improvement initiatives across our operations.

This is an excellent opportunity for someone who thrives in a hands-on environment, values collaboration, and takes pride in maintaining the highest standards of food safety and quality.

Key Responsibilities

• Maintain and continuously improve our quality management systems (HACCP, GMP, SQF accreditation).
• Ensure compliance with GMP hygiene and food safety standards.
• Conduct quality assessments to ensure all products meet specifications.
• Manage non-conformances and implement corrective actions effectively.
• Provide training, guidance, and support to staff to ensure consistent product quality.
• Manage Corrective Action Requests (CARs) and ensure timely closeout.
• Lead and participate in internal and external audits.
• Monitor in-process controls, hygiene, allergen management, and CCP verification.
• Conduct GMP audits, calibrations, and swabbing programs.
• Review and release production documentation, test results, and supplier COAs.
• Develop and maintain product and raw material specifications.
• Liaise with suppliers for updated specs, allergen declarations, and nutritional information.
• Lead root cause analysis and risk-based testing to improve product consistency.
• Build and maintain strong relationships with internal teams, suppliers, and customers.
• Stay up to date with evolving food safety regulations and implement improvements accordingly.

About You

To be successful in this role, you'll bring:

• Formal qualifications in Food Safety or Food Science.
• Minimum 3 years' QA management experience in the food manufacturing industry.
• Strong working knowledge of FSANZ, HACCP, GMP, and SQF standards.
• Proven leadership, communication, and problem-solving skills.
• Experience managing quality systems across all areas of a business.
• A continuous improvement mindset and ability to work autonomously.
• Excellent organisational and interpersonal skills.

• Proficiency in MS Office and Food Safety Programs (FSP).

• Attention to detail and an ability to work effectively in a fast-paced, dynamic environment.

• A genuine passion for quality, food safety, and team collaboration.

Why Join Us?

At Fergys, you'll be part of a company that values tradition, teamwork, and innovation. We're committed to providing a supportive environment where you can make a meaningful impact and grow your career in food quality and safety.

If you're ready to bring your expertise and enthusiasm to a trusted Australian brand, we'd love to hear from you.