
Customer Service Executive
2 weeks ago
Eastern Suburbs location offering hybrid WFH 2 days per week
- Up to $120,000 + car allowance + Super, depending on experience
- Permanent career role with Industry leader in freight forwarding
- Eastern Suburbs location offering hybrid WFH 2 days per week
- Up to $120,000 + car allowance + Super, depending on experience
- Permanent career role with Industry leader in freight forwarding and logistics services
**About the Company**
Our client is a global organisation operating in seven sites across Australia and offering an unrivalled portfolio of services.
**About the role**
Reporting to the Commercial Manager, you will join a team of professionals in their freight forwarding division. You will be responsible for but not limited to:
- Provide your customer with quotes, reporting and provide regular updates on matters relating to their product arrival date and delivery updates throughout the international supply chain process
- Coordinate dispatch of shipping documents to customers and internal network offices
- Arrange bookings with carriers and co-loaders and execute shipping documentation
- Monitor the financial status of accounts against approved credit limits and monitor accounts that are approaching the end of their agreed SLA’s
- Order follow-up and maintenance or order reports for customers
- Manage rate enquiries
- Seek new sales opportunities with existing customer’s
- Liaise with warehouse and operational staff to ensure client requirements are met
- Meet with your customer at their premise when suitable and/or required
- Maintain the customer database and provide ad-hoc support to the Commercial Manager
**About you**
- Strong knowledge of Freight Forwarding sector, more specifically sea freight experience
- Able to communicate effectively at all levels
- You thrive in a dynamic environment juggling multiple customer demands
- You are a team player
- You are available to work full time Monday to Friday. This is a 38-hour week offering some flexibility and the opportunity to work from home at least 2 days per week
**How to apply**
**What next**
Applications will be reviewed for this role and
**only suitable applicants will be contacted**.
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