
Customer Liaison Officer
2 weeks ago
**Customer Liaison Officer**
DGI Global Pty Limited a specialised Freight Forwarding Company is currently seeking a team focused and motivated Customer Liaison Officer to assist our Business Development Team. You will be responsible for providing a high level of customer care focusing on customer needs at all times and understanding their present and future needs by promoting our services.
**Customer Liaison Officer duties and responsibilities**
- Reach out to existing and potential customers to present our service offerings
- Learn details about our service offerings
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and needs
- Offer solutions, based on clients’ needs and requirements
- Direct prospects and leads to the sales team
- Keep an updated customer database
- Measure identified KPIs
- Track and document calls and sales
- Update client records
- Prepare and present achievements
**Customer Liaison officer requirements and qualifications**
- Highly motivated Customer Service and Telesales skills or experienced in a similar customer liaison role
- Ability and willingness to learn about DGI products and services specifications and benefits
- Be customer centric
- Patient and friendly personality
- Possess a strong team focused attitude
- Excellent time-management and office Administration skills
- Great interpersonal and communication skills
**Salary**: $60,000.00 - $65,000.00 per year
**Benefits**:
- Salary packaging
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission
- Performance bonus
Application Question(s):
- Do you have experience in Administration & Data Entry?
**Experience**:
- Customer Service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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