Customer Service Manager

2 weeks ago

Banksmeadow, Australia Evidence Skincare (ESK) Full time

Do you have a passion for customer service, and strong management skills? Love cosmeceutical skincare? Then this is the role for you

Evidence Skincare (E.S.K) is fast becoming one of Australia’s leading cosmeceutical skincare companies, and a rare opportunity has opened up for someone to join our team as a Customer Service Team Leader.

We are looking for a bubbly, outgoing, self motivated individual who is hungry for their own growth and has a keen interest in contributing to the rapid growth of our business.

**About the role;**

You will be responsible for overseeing and providing a great customer experience, and support of the current customer service team. The Team Leader position reports to the COO to provide updates and insights. Your day to day will include:

- Improve the customer service experience
- Provide excellent customer service
- Monitor responses via web form and social media to ensure compliance
- Bring new ideas to the table for growth of the customer experience
- Ensure accurate records and customer data maintained and updated regularly
- Compile reports
- Be responsible for ensuring customer issues are resolved
- Maintain orderly workflow according to priorities
- Provide regular updates to the COO and discuss improvement strategies
- Provide training on the brand and products to stockists during onboarding
- Experience using Excel and Microsoft word
- Experience using Hubspot is desired, but not necessary
- Strong written and oral communication skills
- Strong leadership skills
- Strong organization, time management and multi-tasking abilities
- Problem solving attitude
- Can work both independently and as part of a team
- A ‘can-do’ attitude

**Salary**: $70,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Annual bonus

Ability to commute/relocate:

- Banksmeadow, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

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