Customer Care Specialist

1 week ago

Banksmeadow, Australia Team Global Express Full time

We are seeking a Customer Care Specialist to join our Customer Service Relations team, where the focus will be on a supporting the close-knit Customer Relations Team and Manager to deliver excellent customer experiences to both internal and external stakeholders.

Reporting to the Customer Relations Manager, the Customer Care Specialist will correspond with customers, actioning and resolving all escalations and complaints in an efficient and effective timeframe. The role requires someone customer focused, driven and efficient, with an ability to build those strong relationships across all levels of the business and a strong understanding of finding resolutions and working transparently.

This role will be ideal for someone who has a passion for customer service and can form unbiased decisions. You will be solution driven, have a continuous improvement mindset, the ability to think outside the box and can bend and flex.

As the Customer Care Specialist, you will have the ability to see the big picture, be responsible for end-to-end investigations, have an ‘attention to detail’ mindset, be results driven with exceptional communication skills both written and verbal.

Primary Duties & Responsibilities- Think with a customer mindset to drive optimum customer service solutions- End to end investigation of complaints- Ensure timely closure of complaints- Utilise every contact with our customers as an opportunity to understand consumer behaviour- Opportunity to refine or create new processes- Work with manager to implement close the loop process- Analyse data and results and other customer feedback for trends, and investigate root cause where appropriate- Proactively communicate with business stakeholders regarding opportunities to increase customer satisfaction- Identify trends in the complaint analysis & reporting- Conduct root cause analysis on key issues and complaints and drive corrective actions throughout the business

**Qualifications**:
To be successful for this role, you will need to have:
- Clear communication - written and verbal- Stakeholder engagement- Customer Service background- Advanced in the Microsoft Suite- Ability to interpret and use data- High level of interpersonal skills- Attention to detail- Strong organisational and planning skills- Ability to demonstrate sound judgement- Negotiation and conflict skills

Diversity and Inclusion

We celebrate difference.

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

  • Customer Care Team

    1 week ago

    Banksmeadow, New South Wales, Australia Evidence Skincare Full time $60,000 - $80,000 per year

    Join Our Growing TeamESK Evidence Skincare is growing faster than ever, and with that growth comes exciting new opportunities We've recently created several new roles in our Customer Care team, and we're on the lookout for passionate people who love skincare and customer care to join us.We currently have openings for:Customer Care Team Leader Full-time role:...

  • Customer Service Representative

    2 weeks ago

    Banksmeadow, Australia People in Focus Full time

    Excellent salary on offer - Located in Banksmeadow - Immediate start Rapidly growing International Freight Forwarder is looking for an experienced customer service person. Fast paced business looking for energetic, hardworking and reliable person to improve on their existing team. **Duties and responsibilities**: - Monitoring and providing customer...

  • Customer Replenishment Planner

    1 week ago

    Banksmeadow, Australia SMS Professional Full time

    Hybrid working arrangements available! - Utilise your customer service and supply chain skills! - Grow and learn in a dynamic hybrid role! Our client, a leader in their field, are looking for an experienced Supply Chain specialist with strong Customer Service skills to work within between the two departments to provide knowledge and information relevant to...

  • Marketing Specialist

    2 weeks ago

    Banksmeadow, Australia Avion International Australia PL Full time

    **Marketing Specialist** **Job Type**: Full time **Salary**: 80.000 per annum plus superannuation Name of business: Avion International (Australia) Pty Ltd Location: Banksmeadow, NSW, 2019 We have an excellent opportunity for an experience Marketing Specialist. This is an exciting role in a growing company, you will be an integral part of the team and...

  • Customer Success Partner

    4 days ago

    Banksmeadow, New South Wales, Australia Team Global Express Full time $90,000 - $120,000 per year

    As a Customer Success Partner at Team Global Express, you will play a pivotal role in helping our customers achieve their desired service outcomes while ensuring a positive and seamless experience. Your efforts will foster strong customer advocacy, measured via Net Promoter Scores (NPS).Based in Sydney, NSW , you will manage a small portfolio of strategic...

  • Marketing Specialist

    2 weeks ago

    Banksmeadow, New South Wales, Australia Avion International Australia PL Full time $75,000 - $80,000 per year

    Marketing SpecialistJob Type: Full timeSalary: per annum plus superannuationName of business: Avion International (Australia) Pty LtdLocation: Banksmeadow, NSW, 2019We have an excellent opportunity for an experience Marketing Specialist.This is an exciting role in a growing company, you will be an integral part of the team and will work closely with our...

  • Digital Marketing Specialist

    4 days ago

    Banksmeadow, Australia Advantage Novari Full time

    **As Australia’s leading property stylist’s and interior designers, Novari Collective create beautiful spaces with the help of our talented team. Each home is unique and our team prides itself on delivering tailored styling and renovation solutions that produce a material and measurable difference to the property.** Digital Marketing Specialist At...

  • Operation Manager Sydney

    1 week ago

    Banksmeadow, Australia DGI Global Pty Ltd Full time

    DGI Global is actively seeking an Operations Manager for our Sydney Office, working on-site Monday to Friday, 8.30 am to 5:00 pm. We are looking for like-minded people who have a willingness to learn, are quick to adapt and strive to deliver high-quality outcomes. We need staff who are positive, self-motivated and want to be part of a professional team of...

  • Operations Agent

    2 days ago

    Banksmeadow, Australia TNT Express Full time

    **The Company** FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories. As TNT and FedEx officially joined...

  • Renderer /plasterer /artisan

    2 days ago

    Banksmeadow, Australia Custom Finishes Rendering & Plastering Full time

    **Full Job Description** Custom Finishes Rendering & Plastering is looking for reliable, hard-working and motivated professional Renderers/Plasterers to join our enthusiastic team. Work location is across Sydney with our workshop based in Banksmeadow. **Company Overview** - Custom Finishes Rendering & Plastering is a fully licensed and insured, Irish owned...