Workforce Planning Lead

2 days ago

Adelaide Region SA, Australia Serco Full time

**Lead a team to deliver the scheduling and planning function**:

- **Create and maintain a culture of innovation and operational pride**:

- **Full time role based in the heart of Adelaide CBD**

**About you**

You are a strategic, analytical and results driven Workforce Planning Lead with a strong customer service and delivery focus. Your extensive experience has helped you to develop highly effective organisational and problem-solving skills, and strong functional knowledge of influencing factors such as KPI’s, service levels, and the relationships between quality, productivity, and employee satisfaction. You are engaging and collaborative and have exceptional communication and motivational skills. You can influence the business and customer through your expertise, consultative approach, and technical and commercial awareness. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

**About the role**

You will provide team leadership within the workforce planning team to ensure that the Workforce Plan is accurately maintained within the Workforce Management system. This includes the analysis of the forecast and creation of rosters and schedules to ensure that we have the right number of people, with the right skills at the right time across the contracts that the Operational Support Centre (OSC) services. You will also act as conduit between the Service Delivery team, the wider WFM team and the commercial KPIs associated with the Workforce Plan. This will also include facilitating the day to day reporting functions and assisting in the development and delivery of planning related workforce management initiatives. You will provide leadership, direction, support, and development to the Planning team to foster a high-performance culture and build career pathways.
- To be successful in this role, you will have:_
- The highest levels of personal integrity and ethical behaviour
- Good understanding of workforce management methodologies and principles
- Advanced knowledge of Workforce Planning Software, hardware and CRM systems
- Demonstrated ability to service highly volatile businesses and contend with competing demands
- Demonstrated ability to manage a high performing team with a focus on people engagement
- The ability to manage issues concurrently, whilst maintaining clear priorities.
- The ability to work co-operatively as well as autonomously
- Well-developed analytical skills
- Sound judgement and decision-making ability
- Excellent communication skills
- High level of confidence, drive and motivation, with sound business acumen.
- Initiative to learn and develop new work practices

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