workforce planning officer

Adelaide Venue Management (AVM)
is South Australia's leading provider of venue management services. It is responsible for operating three of Adelaide's most iconic venues: Adelaide Convention Centre, Adelaide Entertainment Centre, and Coopers Stadium, in addition to functions and events at The Drive.

The Role
As the Workforce Planning Officer, you will be responsible for creating, updating, and implementing employee rosters for AVM's casual workforce across all venues. You will play a key role in ensuring the effective delivery of event-related services by developing cost-efficient rosters, managing employee availability, and collaborating across departments to meet event demands. Your daily responsibilities will involve balancing staffing levels, managing adjustments, and communicating effectively with team members and other internal teams.

Key Responsibilities
Roster Creation & Implementation:
Develop, update, and implement cost-effective rosters to ensure the smooth delivery of all events and services across AVM venues.

• Out-of-Hours Adjustments: Manage roster changes and adjustments during out-of-hours periods to meet operational needs.
• Cross-Department Communication: Work closely with various departments across all three AVM venues, ensuring timely communication and efficient coordination of rostering changes.
• Employee Liaison: Communicate regularly with employees to address queries, resolve concerns, and confirm availability for shifts.
• External Labour Providers: Maintain relationships with external labour hire services to source additional staff during peak periods.
• Employee Activity Tracking: Monitor and maintain an active register of employee activity, including cancellations, sick leave, or unexplained absences within the casual pool.

Skills You Will Bring To The Role

• You bring a positive, energetic attitude to your work, with a strong ability to adapt to and manage various tech platforms.
• With a friendly, approachable communication style, you excel in building relationships with both employees and clients.
• You thrive in a fast-paced environment and enjoy the excitement of coordinating multiple schedules and tasks.
• You are highly organised with exceptional time management skills to keep operations running smoothly.
• You have demonstrated experience in workforce scheduling or rostering, with a solid understanding of industrial instruments such as Enterprise Agreements and Award provisions.
• You are open to working outside of normal business hours when needed to accommodate the dynamic nature of event scheduling.

Why You'll Love Working With Us

• Permanent full time position
• No two days are ever the same, with availability required across 7 days a week to ensure full team coverage
• Be part of a supportive, innovative and collaborative People Department
• Prime CBD location, close to public transport & the vibrant riverbank precinct
• Discounted CBD car parking
• 20% discount off Food & Beverage at Home Ground Restaurant & Bar when working
• State government superannuation and salary sacrifice opportunities
• Volunteer opportunities with our community partners
• Annual AVM Conference and Awards to communicate, celebrate and reward

About Adelaide Venue Management
At AVM, our purpose is to attract and deliver outstanding events that advance South Australia and its communities. We are passionate about providing exceptional experiences for those who visit, work, and perform in South Australia, helping to shape the future of our vibrant state. With a focus on the events, entertainment, and sporting industries, we aim to position South Australia as one of the world's premier event destinations.

Our mission is to offer the highest level of service and create unforgettable experiences that support the state's cultural and economic prosperity. As part of our growing team, you will have the opportunity to contribute to the development of world-class events that put South Australia on the global map.

Our People
At AVM, our greatest asset is our people. We value teamwork, diversity, and the ideas that drive innovation. We believe in creating a supportive, inclusive environment where every team member can grow professionally and personally. As part of our team, you will play a key role in shaping South Australia's future and legacy as an event destination.

Our Culture
We foster a culture of excellence, where creativity is encouraged, collaboration is key, and new ideas are always welcome. We offer a positive, dynamic workplace where your contributions matter and where you'll have the opportunity to make a real impact on both the local community and the global stage.

Our Impact
When you join us, you are directly contributing to South Australia's economic and cultural development. From iconic events to global sporting spectacles, your work will help strengthen South Australia's position as one of the world's top event destinations.

How To Apply
Applications, including a brief cover letter and up-to-date resume, may only be submitted via SEEK or the AVM Careers Website, addressed to June Suwanvisan, Talent Coordinator.

Applications close at 11:30 pm (Adelaide Time) on Sunday 7 December 2025. Early applications are encouraged as the position may be filled before the closing date.

Please note: Only shortlisted candidates will be contacted.

Adelaide Venue Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.