Technical Development Support Analyst

**Technical Development Support Analyst, Ongoing opportunity, Sydney location + Flexible Working opportunities**

The Department of Customer Service is looking for a Technical Development Support Analyst to join our growing team

**Benefits**
- Fantastic Ongoing, Clerk Grade 5/6 Opportunity.
- Salary range: $89,707 - $98,982+ super, commensurate with experience.
- State of the art offices in Sydney and Parramatta: we celebrate diversity and embrace flexible working - talk to us about what flexibility could look like for you.
- Excellent career development and learning development opportunities.

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.?

This role is an exciting opportunity to work with the broader Customer Engagement team, focusing on business automation and the customer experience uplift for 16k + customers. More specifically, this role will play a significant part in managing site deployments, refurbishments and relocations for over 140 ServiceNSW points of presence across NSW. The team facilitates a high level of expertise on various technologies and looks after the Endpoint Lifecycle Management Process.

**Your responsibilities will include**
- Provide level 2 incident management and request fulfilment for end-user technology and support services to a diverse customer base.
- Escalate underlying technical or business process issues to Product Managers where collaboration is required.
- Thank Work with service providers to resolve complex issues and support requests for our customer base

**About you**
- Passionate about providing first-class customer service.
- Can-do attitude with a strong work ethic and the ability to work independently and as part of a team.
- Knowledge of software, hardware, networks, and operating systems.
- Customer focus - we strive to deliver a service that is responsive, timely and high quality to meet our customer’s needs.
- Talented communicator who can explain complex concepts in an easy-to-understand way.
- Attention to detail with a methodical approach to troubleshooting.
- ServiceNow experience (desirable).
- ITIL certification or experience (highly desirable).

**Our customers require extended operating hours; therefore, you will be required to work hours including afternoon and evening work from Monday to Saturday, weekend shifts and work on public holidays.**

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

**What we need from you**

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

**Closing Date: Tuesday 18th July 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process