IT Development and Support Analyst

**_Position Description_**

Job title: IT Development and Support Analyst

Reporting to: IT Data & Applications Manager

Department: ITS

Classification: Permanent, full-time

Number of reports: Nil

**_Purpose of position_**

The role works with the project manager / business analysts within the organisation to architect and deliver high quality, resilient and secure services that deliver critical services both to the internal Society but also to the wider legal industry.

The role focuses on ensuring the highest level of security is applied to existing and new code. Following all governance standards and looks to continually challenge and grow the architectural and development standards that are used.

**_Responsibilities and duties_**
- The role core focus is around.Net / C# focused on Azure app services and related Azure products.
- Use various web programming skills where required for front end design.
- Create web forms / portals taking into account business requirements and end user experience.
- Application module / programs and services should be accessible only through a secure and designed interface e.g. web service, API, etc.
- Application development process should focus on reusable modules minimising duplicate code in the wider Society’s portfolio
- Application resilience should be considered to ensure failures minimise the impact to user experience and risk to the overall business process
- Assist in problem management & incident handling processes.
- Support the IT and business strategy and Compliance requirements
- Provide Application-Level Availability and Capacity management
- Improve availability by identifying and removing any single point of failures which could impact day to day operations
- Capacity should meet current and future predicted needs
- Application Layer Event management
- Maintain and update all technical and user documentation owned by the team.
- Continual review of the current services to ensure that the services provide Enterprise class services
- Key role in the Service Transition
- Assist the with IT overall change management
- Assist with the execution of implementation plans
- Ensure correct documentation is provided for all systems / service changes
- Support a collaborative and progressive team environment
- Standardise and highlight improvements to services
- Providing and maintain troubleshooting support and knowledge sharing across IT

**_Qualifications and relevant experience required_**
- Tertiary degree in Computing Science or similar
- 5+ years’ working with C#,.Net
- 3+ years in Azure App services
- 2+ yeas in Azure B2C and related Azure products
- 2+ years in Azure DevOps
- 3+ years in HTML/CSS/JS and SQL
- 2+ years in SharePoint
- Strong Knowledge of API design and building services
- Ability to produce Web Architecture Maps and documentation
- Understand emerging technologies and IT Security products
- Experience in implementing and changing IT policies and processes
- Troubleshooting of web server technical problems

**_Organisational responsibilities_**
- Comply with the Society’s policies and procedures on EEO and Performance Management.
- Develop awareness of, and contribute to, risk management and compliance in own area.
- Take reasonable care of own health and safety and that of other employees.
- Cooperate with actions taken by the Society to comply with Workplace Health and Safety legislation.

**_Competencies and skills_**
- Proven problem solving ability
- Strong customer service and expectation management
- Time Management skills

**_Personal attributes_**
- Ability to work with mínimal supervision.
- Ability to use initiative to ensure completion of projects within agreed timeframes.
- Ability to focus on end user needs and to champion them within the IT Team
- Ability to prioritise.
- Excellent communication skills, both written and verbal, with ability to create rapport with Law Society staff and solicitor/members, delivering a high level of customer service.
- Able to maintain confidentiality.
- High degree of personal and professional integrity.
- ‘Can do’ attitude with the willingness to further develop skills.
- Attention to detail.