Technical Support Analyst

2 weeks ago

Sydney, New South Wales, Australia CareCone Group Full time $90,000 - $120,000 per year

Role- Technical Support Analyst (L2)

Type- Permanent

Location- Sydney

Must Skills- Application Support, Telecom OSS domain, Linux, Unix, Middleware Technologies, ITIL Certified, Level 2 Support, Bash, Python

Job Summary

We are seeking a highly skilled Support Analyst with extensive experience in application support and troubleshooting, particularly within the Telecom OSS (Operations Support System) domain. The ideal candidate will possess a strong background in
Linux and Unix environments, middleware technologies, and ITIL practices
. This role requires a proactive approach to investigating and resolving production issues, ensuring optimal system performance and reliability.

Responsibilities

  • Provide Level 2 support for OSS applications, ensuring timely resolution of incidents and service requests.
  • Lead troubleshooting efforts for production issues, utilizing strong analytical and problem solving skills.
  • Collaborate with cross functional teams to identify root causes and implement effective solutions.
  • Maintain documentation of support processes, incident resolutions, and system configurations.
  • Participate in change management processes, ensuring minimal disruption to services.
  • Conduct regular system health checks and performance monitoring to pre-emptively address potential issues.
  • Provide training and mentorship to junior support staff as needed.

Mandatory Skills

  • 5+ years of application support and troubleshooting experience.
  • Strong knowledge of Telecom OSS (Operations Support System).
  • ITIL certification.
  • Proficiency in Linux and Unix operating systems.
  • Experience with middleware technologies such as Apache, WebLogic, or similar.
  • Expertise in investigation and troubleshooting of production issues.

Preferred Skills

  • Familiarity with Porting & Portout processes.
  • Experience in scripting languages (e.g., Bash, Python) for automation tasks.
  • Knowledge of database management systems (e.g., Oracle, MySQL).
  • Understanding of network protocols and telecommunications systems.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5 7 years of relevant experience in application support, preferably in a telecom environment.
  • Strong communication skills, both verbal and written, with the ability to convey technical information to non technical stakeholders.
  • Ability to work independently and as part of a team in a fast paced environment.

Interested people can share their resume

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Clarivate Full time

    We are looking for a Technical Support Analyst to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues.About...

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Clarivate Full time

    We are looking for a Technical Support Analyst to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues.About...

  • Technical Support Analyst

    6 days ago

    Sydney, New South Wales, Australia Clarivate Full time

    _**Excited to grow your career?**_We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to applyOur people make all the difference in our success.We are looking for a...

  • Technical Analyst

    1 week ago

    Sydney, New South Wales, Australia Link Group Full time

    **Overview**Working as an integral part of the Technical Analyst team, you will provide analysis of business requirements to produce Functional Specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Development and Test team members throughout the System Development Life...

  • Technical Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Mtp Services Full time

    **We are looking for a couple of Technical Analysts to join one of our close Federal Government Client*****The National Disability Insurance Agency Office of the CIO (OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.We are seeking an energetic Technical Analyst...

  • Technical Analyst

    6 days ago

    Sydney, New South Wales, Australia Link Group Full time

    **About Link Group**Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6000 employees across 4 continents and continue to grow every day.Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in...

  • Technical Analyst

    1 week ago

    Sydney, New South Wales, Australia T+O+M Executive Full time

    A global financial services group are recruiting a Technical Analyst. The Technical Analyst will provide analysis of business requirements to produce functional specifications for required system changes.**Main Responsibilities**:- Analyse requirement documents to identify technical solutions in consultation with the ArchitectsStrong stakeholder engagement-...

  • Technical Analyst

    6 days ago

    Sydney, New South Wales, Australia Link Group Full time

    **Overview**Working as an integral part of the Technical Analyst team, you will provide analysis of business requirements to produce Functional Specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Development and Test team members throughout the System Development Life...

  • Technical Analyst

    6 days ago

    Sydney, New South Wales, Australia Rubix Solutions Full time

    2 x 12 months extension options- Multiple Locations: VIC, QLD, NSW, WA, ACT, SA- Baseline/NV1 ClearedRubix Solutions has brought an excellent opportunity for a Technical Analyst role, initial 12-month contract engagement with DXC onsite for ATO. These roles can be based in Sydney, Brisbane, Melbourne & Perth.This role does require an **active AGSVA baseline...

  • Technical Business Analysts

    1 week ago

    Sydney, New South Wales, Australia Hitech Group Full time

    High-Profile Federal Government DepartmentInitial 12 month contract with 12 month extensionHybrid working arrangement based in Sydney CBDA high-profile Federal Government Department is looking to engage experienced Technical Business Analysts to support the delivery of strategic data assets and data products and bring together the business need with the data...