Technical support analyst- TechnologyOne

1 week ago

Sydney, New South Wales, Australia Quay Appointments Full time $90,000 - $120,000 per year

Technical Support Analyst – Contract Role

  • Drummoyne ,Sydney Inner West
  • Initial 4-month contract (22 Sept 2025 – 6 Feb 2026) with likely extension (6–9 months)
  • 35 hours per week (Monday–Friday, excluding breaks)

About the Role

We are seeking an experienced Technical Support Analyst to join our Digital Business Solutions team within Corporate Services & Strategy.This is a hands-on application support role with a strong focus on TechnologyOne ERP and related Council applications. You will play a key role in ensuring application stability, resolving incidents, and supporting integrations while working closely with internal stakeholders, vendors, and the ICT team.

Key Responsibilities

  • Provide Level 2–3 support for Council's ERP and software applications, including troubleshooting, issue resolution, and root cause analysis.
  • Monitor application performance and reliability, implementing proactive measures to minimise downtime.
  • Respond to incidents promptly, escalating and tracking complex issues through to resolution.
  • Support, develop, and troubleshoot RPA and ETL processes.
  • Collaborate with Business Analysts, ICT teams, and external vendors to deliver effective solutions.
  • Deliver end-user training, documentation, and knowledge base articles.
  • Provide reporting and insights on application performance and incidents.

About You

You will bring:

  • 3+ years' experience in application production support or a related role.
  • Strong troubleshooting skills across applications and databases.
  • Proficiency in SQL queries for analysis, reporting, and troubleshooting.
  • Familiarity with REST API and JSON integrations.
  • Knowledge of or hands-on experience with RPA / ETL tools.
  • Understanding of IT service management (ITIL) principles.
  • Excellent communication and stakeholder engagement skills.
  • Relevant IT certifications (e.g., ITIL, Microsoft) are highly regarded.
  • Experience in local government operations, policies, and regulations will be highly desirable.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

  • TechnologyOne / TechOne Consultants, Developers & Architects REMOTE

    2 weeks ago

    Sydney, New South Wales, Australia Ethos BeathChapman Full time $90,000 - $120,000 per year

    TechnologyOne / TechOne Consultants, Developers & Architects - REMOTEImmediate start - any major AUS cityCompetitive salary depending on experienceREMOTE - to approved applicantsAbout the job We are the leading recruitment experts in Australia & New Zealand within the TechnologyOne space so please contact us in the strictest confidence. We own and run the...

  • Business Analyst

    3 days ago

    Sydney, New South Wales, Australia Project Pathway Full time $90,000 - $120,000 per year

    Company BackgroundOur client is a diversified investment group undergoing a major technology transformation to modernise its core business systems. With multiple workstreams across Finance, Property, and Operations, they're looking for an experienced ERP Business Analyst to play a key role in enhancing their TechnologyOne (TechOne)environment.About The...

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per year

    This large global investment manager is a blue chip brand and an employer of choice.An opportunity has arisen in the Technology Customer Support Department for a Technical/Customer Support Analyst to delivering exceptional customer service across multiple channels, including live chat, phone, and community platforms. This position is responsible for...

  • Technical Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia CareCone Group Full time $80,000 - $120,000 per year

    Role- Technical Support Analyst (L2)Type- PermanentLocation- SydneyMust Skills- Application Support, Telecom OSS domain, Linux, Unix, Middleware Technologies, ITIL Certified, Level 2 Support, Bash, PythonJob SummaryWe are seeking a highly skilled Support Analyst with extensive experience in application support and troubleshooting, particularly within the...

  • Technical Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Experteq Full time

    About The Job Technical Support AnalystJoin Our Team and Shape the Future of IT Managed Services SolutionsAbout The RoleWe are seeking an experienced Support Analyst to join our Service Centre team. You'll be the go-to person for Level 1 and 2 managed services, handling end-user services and desktop support. Your role involves responding to technical...

  • Technical Business Analyst

    5 days ago

    Sydney, New South Wales, Australia The Aquarium Full time $60,000 - $120,000 per year

    Technical Business AnalystUp to $900 p/d inclusive of super6-12 month contractOur global customer, is seeking an experienced Technical Business Analyst to work on a really interesting project within the airline industry.  The Technical BA will be needed to assist with the delivery of a new platform to bring it up to date with the very latest technology on...

  • Technical Business Analyst

    3 days ago

    Sydney, New South Wales, Australia Employ Full time $80,000 - $120,000 per year

    Technical Business Analyst - Banking Projects - Data SegregationAbout the Role We are seeking an experienced Technical Business Analyst to work on a data segregation project classifying and segregating structured and unstructured data. We are specifically looking for technical data analyst that has worked on data segregation projects where a bank or...

  • Technical Analyst

    2 weeks ago

    Sydney, New South Wales, Australia SBS Full time $90,000 - $120,000 per year

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds.We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.As part of our recruitment process, SBS may review...

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Latner Software Full time $70,000 - $80,000 per year

    Hybrid (Sydney, Australia)| $70,000 – $80,000 + Super| Full-timeAbout Latner SoftwareAtLatner Software, we're reimagining the future of software for theEquipment Rental industry.We're an innovative startup building modern, powerful, and intuitive tools that help rental businesses thrive. As we continue to scale, we're looking for aCustomer Support...

  • Technical Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...