Technical Support Analyst

1 week ago

Sydney, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per year

This large global investment manager is a blue chip brand and an employer of choice.

An opportunity has arisen in the Technology Customer Support Department for a Technical/Customer Support Analyst to delivering exceptional customer service across multiple channels, including live chat, phone, and community platforms. This position is responsible for resolving customer queries with accuracy and empathy, maintaining detailed CRM records, and proactively identifying opportunities to enhance the customer experience. By collaborating with cross-functional teams and contributing to the development of self-service resources, the Support Analyst ensures a seamless and efficient support journey. The role also involves technical troubleshooting, defect triage, and pre-release testing to uphold service quality and operational excellence, while continuously expanding product knowledge and supporting internal stakeholders.

Responsibilities more specifically include:

  • Deliver efficient, accurate, and tailored support across live chat, phone, and community channels, ensuring every customer interaction is handled with professionalism and care
  • Initiate proactive outreach via outbound calls and emails to anticipate customer needs and foster stronger relationships
  • Maintain meticulous records of all customer interactions in the CRM system, ensuring data integrity and traceability
  • Take the lead in creating impactful digital content for the community knowledge base
  • Investigate and resolve customer queries independently where possible or escalate to the Customer Support Manager with clarity and context
  • Triage and escalate defects to the dedicated defect team in a timely manner
  • Liaise with third-party providers and partners to drive resolution of complex cases, maintaining a seamless customer experience
  • Configure customer accounts with personalised settings to ensure optimal functionality and alignment with individual user needs

The successful candidate will be degree qualified and have some specialist experience in a business partner facing desktop/customer support role, ideally within Financial Services or professional services etc. Technical familiarity, especially with tools like SQL, is a strong asset - and experience with Saleforce a bonus. Lastly, you will also have great customer skills.

  • Technical Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia CareCone Group Full time $80,000 - $120,000 per year

    Role- Technical Support Analyst (L2)Type- PermanentLocation- SydneyMust Skills- Application Support, Telecom OSS domain, Linux, Unix, Middleware Technologies, ITIL Certified, Level 2 Support, Bash, PythonJob SummaryWe are seeking a highly skilled Support Analyst with extensive experience in application support and troubleshooting, particularly within the...

  • Technical Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Experteq Full time

    About The Job Technical Support AnalystJoin Our Team and Shape the Future of IT Managed Services SolutionsAbout The RoleWe are seeking an experienced Support Analyst to join our Service Centre team. You'll be the go-to person for Level 1 and 2 managed services, handling end-user services and desktop support. Your role involves responding to technical...

  • Technical support analyst- TechnologyOne

    1 week ago

    Sydney, New South Wales, Australia Quay Appointments Full time $90,000 - $120,000 per year

    Technical Support Analyst – Contract Role Drummoyne ,Sydney Inner WestInitial 4-month contract (22 Sept 2025 – 6 Feb 2026) with likely extension (6–9 months)35 hours per week (Monday–Friday, excluding breaks)About the RoleWe are seeking an experienced Technical Support Analyst to join our Digital Business Solutions team within Corporate Services &...

  • Technical Business Analyst

    4 days ago

    Sydney, New South Wales, Australia The Aquarium Full time $60,000 - $120,000 per year

    Technical Business AnalystUp to $900 p/d inclusive of super6-12 month contractOur global customer, is seeking an experienced Technical Business Analyst to work on a really interesting project within the airline industry.  The Technical BA will be needed to assist with the delivery of a new platform to bring it up to date with the very latest technology on...

  • Technical Business Analyst

    2 days ago

    Sydney, New South Wales, Australia Employ Full time $80,000 - $120,000 per year

    Technical Business Analyst - Banking Projects - Data SegregationAbout the Role We are seeking an experienced Technical Business Analyst to work on a data segregation project classifying and segregating structured and unstructured data. We are specifically looking for technical data analyst that has worked on data segregation projects where a bank or...

  • Technical Analyst

    2 weeks ago

    Sydney, New South Wales, Australia SBS Full time $90,000 - $120,000 per year

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds.We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.As part of our recruitment process, SBS may review...

  • Technical Analyst

    2 weeks ago

    Sydney, New South Wales, Australia SBS Full time $90,000 - $120,000 per year

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds.We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.As part of our recruitment process, SBS may review...

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Latner Software Full time $70,000 - $80,000 per year

    Hybrid (Sydney, Australia)| $70,000 – $80,000 + Super| Full-timeAbout Latner SoftwareAtLatner Software, we're reimagining the future of software for theEquipment Rental industry.We're an innovative startup building modern, powerful, and intuitive tools that help rental businesses thrive. As we continue to scale, we're looking for aCustomer Support...

  • Technical Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...

  • Technical Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Special Broadcasting Service Full time $90,000 - $120,000 per year

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds.We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.As part of our recruitment process, SBS may review...