Technical Support Analyst

2 weeks ago

Sydney, Australia Clarivate Full time

_**Excited to grow your career?**_

We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

We are looking for a **Technical Support Analyst** to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues.

**About You - experience, education, skills, and accomplishments**
- At least 0-2 years of Technical B2B Customer Support experience
- BA/B.Sc. in a technological field or Library Science studies or equivalent
- High analytical skills and problem-solving mindset
- Ability to work proficiently in a team and customer-orientation
- Ability to communicate in both technical and non-technical language with customers and co-workers
- Self-motivated and able to maneuver in a multitasking environment
- Independence, initiative, and ability to learn and follow through on tasks
- Ability to work under pressure

**It would be great if you also had...**
- Experience working in the Library industry
- Experience in the Research field

**What will you be doing in this role?**
- Ex Libris is seeking a Tier 1 Technical Support Analyst, who will be required to analyze and resolve complex software-related issues and communicate with customers around the world, and stakeholders within the company, such as Development teams and Product Management. Support at Ex Libris is provided mainly through written communication and occasionally includes chat and calls/meetings. Our customers work with SAAS environments.
- The position is a Full-Time position.

**About the Team**

You will report to the Technical Support Team Leader, and your team members are in Australia, Israel, Europe, and more.

**Why Ex Libris?**
At Ex Libris, we value our employees and are striving to create the perfect balance between work and home life. Join us to be part of a family-like environment; enjoy our unique culture and benefits. Be part of a thriving, productive community helping change the future of higher education with the state-of-the-art technology from Ex Libris.

**At Ex Libris, we work hard and have fun doing it**

**Job Types**: Full-time, Permanent

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor Degree (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per year

    This large global investment manager is a blue chip brand and an employer of choice.An opportunity has arisen in the Technology Customer Support Department for a Technical/Customer Support Analyst to delivering exceptional customer service across multiple channels, including live chat, phone, and community platforms. This position is responsible for...

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Experteq Full time

    About The Job Technical Support AnalystJoin Our Team and Shape the Future of IT Managed Services SolutionsAbout The RoleWe are seeking an experienced Support Analyst to join our Service Centre team. You'll be the go-to person for Level 1 and 2 managed services, handling end-user services and desktop support. Your role involves responding to technical...

  • Technical Business Analyst

    2 days ago

    Sydney, New South Wales, Australia The Aquarium Full time $60,000 - $120,000 per year

    Technical Business AnalystUp to $900 p/d inclusive of super6-12 month contractOur global customer, is seeking an experienced Technical Business Analyst to work on a really interesting project within the airline industry.  The Technical BA will be needed to assist with the delivery of a new platform to bring it up to date with the very latest technology on...

  • Technical Business Analyst

    2 days ago

    Sydney, New South Wales, Australia Employ Full time $80,000 - $120,000 per year

    Technical Business Analyst - Banking Projects - Data SegregationAbout the Role We are seeking an experienced Technical Business Analyst to work on a data segregation project classifying and segregating structured and unstructured data. We are specifically looking for technical data analyst that has worked on data segregation projects where a bank or...

  • Technical Analyst

    2 weeks ago

    Sydney, New South Wales, Australia SBS Full time $90,000 - $120,000 per year

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds.We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.As part of our recruitment process, SBS may review...

  • Technical Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Recmatrix Consulting Full time $90,000 - $120,000 per year

    Job Title: Technical Business AnalystLocation: SydneyRole:ContractDuration: 6 months, extendableExperience:5-8 YearsRole Overview:We are seeking an experiencedTechnical Business Analystwith strong expertise inWeb API integrationand thecards domain. The role involves gathering business requirements, designing technical solutions, and ensuring seamless...

  • Technical Support Analyst

    6 days ago

    Sydney, New South Wales, Australia Latner Software Full time $70,000 - $80,000 per year

    Hybrid (Sydney, Australia)| $70,000 – $80,000 + Super| Full-timeAbout Latner SoftwareAtLatner Software, we're reimagining the future of software for theEquipment Rental industry.We're an innovative startup building modern, powerful, and intuitive tools that help rental businesses thrive. As we continue to scale, we're looking for aCustomer Support...

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...

  • Technical Analyst

    4 days ago

    Sydney, Australia Hatch Full time

    ** This role is at ING (not for Hatch)** Hatch is supporting ING to find a great Technical Analyst to join their Data and Analytics team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ING. **About the role at ING** As a Technical Analyst,...

  • Technical Support Analyst

    4 days ago

    Sydney, Australia Mad Mex Full time

    **We are on the lookout for a Savvy, Vibrant & Passionate** **Technical Support Analyst** **About Us** At **Mad Mex** we serve Australia’s **best Baja-style burritos**, made to order using only the freshest produce, flavourful salsas & authentic Mexican spices, and slow-roasted & grilled meats. With over 70 restaurants in Australia and New Zealand and...