Ict Desktop Support

4 days ago

Sydney, Australia Quay Appointments Full time

**High Profile State Government Department**:

- **6 months contract with extensions**:

- **$38 per hour + super**

**About Our Client**
Join a large government organisation, with an excellent team, they are a collaborative and supportive team with a fun culture. Based in Parramatta

**About **YOUR NEW ROLE**:
The Desktop Support Analyst Level 1 provides onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the department and its clients. The overall aim is to provide excellent “front line” customer service and assist the business with their use of IT systems & services.
- Provide input to reporting that supports defined SLA’s, timeframes, quality/integrity as well as identifiable and actionable insights.
- Manage incident & request triage and response/resolution in accordance with agreed SLA and customer service metrics.
- Develop, review and maintain Knowledgebase of the Desktop team and implement preventive maintenance regimes across all equipment (hardware/software) within the portfolio of Desktop services.
- Perform root cause analysis through problem management and actively drive and recommend continuous service improvement across the Desktop portfolio

**To be successful in **YOUR NEW ROLE**, you** **will have experience in the following**:

- Previous experience in Desktop Support Services in a large and complex service environment,
- Experience in configuring, deploying and supporting end user compute hardware, software and accounts using SCCM and Active Directory.
- Excellent communication skills and being able to work under pressure in a fast-paced environment

**How to apply**:

  • Desktop Support Analyst

    2 days ago

    Sydney, Australia Talent Web Full time

    **Title: - Desktop Support Analyst** **Location: - Sydney** **Length: - Contract** The Desktop Support Analyst is responsible for: - Triage issues and service requests from the business level 1 to diagnose and determine the source of problems and classify their level, priority, and nature. - Delivering excellent customer experience through interaction...

  • Senior Desktop Support Officer

    6 days ago

    Sydney, New South Wales, Australia ADL Group Australia Full time $90,000 - $120,000 per year

    Senior Desktop Support Officer / Team Leader• Contract duration: 6+6+6 months• Location of work: Sydney• Application closing date: Friday, 29 August 2025• Estimated start date: Monday, 15 September 2025• Security Clearance: Existing or able to obtain baseline clearanceOur federal government client, the Department of Industry, Science and Resources...

  • Desktop Support Analyst

    13 hours ago

    Sydney, Australia Talent Web Full time

    Experience in an ITIL environment. - Experience in SCCM, building packages and updating SOE. - Knowledge in supporting the Office365 environment Join a leading multinational in clean energy and a pioneer in the deployment of smart grids, at the service of society and people. **Summary**: Triage issues and service requests from the business to diagnose and...

  • Ict Support Technician

    2 weeks ago

    Sydney, Australia AI Talent Full time

    We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently. **Key Responsibilities**: - Troubleshoot and...

  • Lead Senior Desktop Support Officer

    1 week ago

    Council of the City of Sydney, Australia IT Alliance Australia Full time

    Overview One of our Federal Government clients is looking for Lead Senior Desktop Support Officer in Sydney. We are looking for the following Skills/Experience: - Provide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face to face onsite support. -...

  • Team Lead Senior Desktop Support

    6 days ago

    Sydney, New South Wales, Australia Etain Solutions Full time $90,000 - $120,000 per year

    Company DescriptionGovernment Dpt seeks desktop team lead. Must have Baseline clearance 2 x 6 month contract +Hybrid is possible with some WFHRole DescriptionProvide advanced technical support, lead, and manage, the NMI Desktop Support team.oversee team operations and maintain a positive and collaborative work environment.Coach and mentor team members to...

  • ICT Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia AI Talent Full time $70,000 - $120,000 per year

    Job Description:AI Talent is looking for a skilled and service-focused ICT Support Engineer to strengthen our internal IT capabilities. In this role, you will play a key part in supporting end-users, maintaining system reliability, and resolving technical issues across a variety of platforms. It's a great opportunity for someone with solid technical...

  • ICT Support Technician nec

    7 days ago

    NSW - Sydney - City & Inner West, Australia AI Talent Pty Ltd Full time

    Job Description: We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently. Key Responsibilities: - Provide...

  • ICT Support Officer

    3 weeks ago

    NSW - Sydney - Western Sydney & Nepean, Australia IVEGA GROUP PTY LTD Full time

    Job description IVEGA Group Pty Lmd is an Australian-based software company and develops and designs IT solutions for clients. In a noticeably short duration, the company has gained a global customer footprint, enveloping the USA, Canada, Europe, Australia and India. Job Title: ICT Support Officer Company: IVEGA GROUP PTY LTD Location: Suite 2, 1 Horwood...

  • Ict Application Support Analyst

    13 hours ago

    Sydney Central Business District, Australia HAYS Full time

    ICT Application Support Analyst - Penrith Location - Permanent Opportunity **Your new company** **Your new role** *** **What you'll need to succeed** - 3-5 years’ experience in an Application Support role - Experience in Microsoft technologies - Prior experience in Desktop is highly desirable - Experience with SharePoint/ Dynamics 365 / Dynamics 365 /...