Ict Desktop Support

5 days ago

Sydney, Australia Quay Appointments Full time

**High Profile State Government Department**:

- **6 months contract with extensions**:

- **$38 per hour + super**

**About Our Client**
Join a large government organisation, with an excellent team, they are a collaborative and supportive team with a fun culture. Based in Parramatta

**About **YOUR NEW ROLE**:
The Desktop Support Analyst Level 1 provides onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the department and its clients. The overall aim is to provide excellent “front line” customer service and assist the business with their use of IT systems & services.
- Provide input to reporting that supports defined SLA’s, timeframes, quality/integrity as well as identifiable and actionable insights.
- Manage incident & request triage and response/resolution in accordance with agreed SLA and customer service metrics.
- Develop, review and maintain Knowledgebase of the Desktop team and implement preventive maintenance regimes across all equipment (hardware/software) within the portfolio of Desktop services.
- Perform root cause analysis through problem management and actively drive and recommend continuous service improvement across the Desktop portfolio

**To be successful in **YOUR NEW ROLE**, you** **will have experience in the following**:

- Previous experience in Desktop Support Services in a large and complex service environment,
- Experience in configuring, deploying and supporting end user compute hardware, software and accounts using SCCM and Active Directory.
- Excellent communication skills and being able to work under pressure in a fast-paced environment

**How to apply**:

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