Ict Support Technician

2 weeks ago

Sydney, Australia AI Talent Full time

We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

**Key Responsibilities**:

- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
- Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
- Support the rollout of new equipment and systems across the organisation.
- Document support requests, issues, and resolutions using a ticketing system.
- Maintain asset registers for IT hardware and software.
- Provide basic training and guidance to staff on the use of ICT systems.
- Escalate complex issues to senior IT staff or external providers when necessary.

**Requirements**:

- Certificate IV or higher in Information Technology or related field.
- 1+ year of experience in an ICT support or helpdesk environment preferred.
- Strong troubleshooting skills and ability to work through problems methodically.
- Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Familiarity with remote desktop tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to prioritise tasks and manage time effectively.

**Desirable**:

- Experience with Active Directory, Group Policy, or cloud platforms.
- ITIL Foundation or similar certification.

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $120,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in SYDNEY, NSW 2000

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