Desktop Support Analyst
15 hours ago
**Title:
- Desktop Support Analyst**
**Location:
- Sydney**
**Length:
- Contract**
The Desktop Support Analyst is responsible for:
- Triage issues and service requests from the business level 1 to diagnose and determine the source of problems and classify their level, priority, and nature.
- Delivering excellent customer experience through interaction with end users
- Identify recurring Problems and make recommendations for technical
solutions.
- Liaise with Global (Spain) Corporate IT service desk as required.
- Induct new starters in the basic use of ICT equipment and default
- Assist in the documenting of procedures, standards, staff How To guides and
best practice configurations.
**Responsibilities**
**Australian Service Desk**
- Responsible for the initial triage of tickets raised in the Service Desk, monitoring and reporting on the progress of service requests. Ensure support is carried out in accordance with agreed SLAs.
- Take ownership of user problems and be proactive when dealing with user
issues.
**Incident & Request Management**
**Management**
- Responsible to install, configure, test, maintain and troubleshoot the Laptop and Desktop fleet, Mobile Devices and other ICT equipment as needed.
- Participate in hardware and software reviews and recommend purchases. **Core Microsoft System Management**:
- Support and maintenance of Azure, Office365, Active Directory, SCCM,
SharePoint/OneDrive, Teams and InTune. and WSUS
- Maintain inventory of installed and licenced software, assign ICT hardware and active Australian users.
-
Desktop Support Analyst
1 week ago
Sydney, Australia Experis Full timeLarge Enterprise client requires several talented and experienced Desktop Support Analysts to support a busy project environment. As a Desktop Support Analyst, you will be responsible for supporting the migration of devices, systems, and associated peripherals to new network infrastructure. **Responsibilities**: - Assess identified systems and instruments...
-
Desktop Support Analyst
15 hours ago
Sydney, Australia Splunk Full time**Role**: Splunk IT is looking for a Sydney based IT Support Desktop Support Analyst who is accustomed to providing the highest level of in-person, and remote support to our Employees. You will thrive in an environment that appeals to your self-sufficient and resourceful nature, while working closely with your counterparts to provide technical assistance and...
-
Desktop Support Analyst
4 days ago
Sydney, Australia Georgiou Full timeAs a result of our continued growth, Georgiou is offering an exciting new opportunity for a talented, motivated and customer-focused Desktop Support Analyst to join our team in our NSW Business Unit. Based in North Sydney, this role will. You will have the opportunity to build a strong relationship with stakeholders at all levels within the company and...
-
Senior Desktop Analyst
1 week ago
Sydney, New South Wales, Australia Data#3 Limited Full timeJoin our high-performing teamWork for an HRD Employer of Choice winner for 10 years in a rowSydney based, full-time 6-month position, with the possibility of extensionThe roleWe are seeking a Senior Desktop Analyst to provide technical support for maintenance, installation, and repair of organisational infrastructure and applications. This role suits someone...
-
Desktop Support Analyst
16 hours ago
Sydney, Australia AC3 Full timeHighly paid - Immediate Start - 2 month contract with government finance agency - Highly paid - Immediate Start - 2 month contract with government finance agency Seeking an experienced End User/Desktop Support Engineer to join a government department that operates within the banking and finance space, on an initial 2 month contract to provide face to face...
-
Desktop Support Technician
4 days ago
Sydney, Australia Pegasystems Full time**Meet Our Team**: As a member of the User Support team, you will play a pivotal role in helping the Pega employees/contractors, resolve their IT issues and providing local support of which includes Desktop OS, messaging, networking, and various hardware configurations. **Picture Yourself at Pega**: **What You'll Do at Pega**: - Image new and existing...
-
Desktop Support
15 hours ago
Sydney, Australia Technology People Australia Full timeThe Company -. Our client is Australia's pre-eminent and most diverse entertainment company, with audio and visual brands and content reaching 95% of Australians. They are seeking to add a service desk analyst to their current team **Responsibilities**: - Handle all incoming calls from users over the phone or by connecting to remote computers. - Able to...
-
Desktop Support
1 week ago
Sydney, Australia Total IT Global Full time**Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first contact and problem resolution for customer issues. - Work with Third...
-
Desktop Support Analyst
4 days ago
Sydney, Australia Alinta Energy Full time**Manage the processing of incoming incident and service requests**: - **Assist with the installation, configuration, and ongoing usability of equipment**: - **Supportive Culture|Energy Discounts|Career Growth Opportunities** Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers....
-
Desktop Support
1 week ago
Sydney, Australia Hatch Full time** This role is at News Corp Australia (not for Hatch)** Hatch is supporting News Corp Australia to find a great Desktop Support to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like News Corp Australia. **About the...