Desktop Support Analyst

2 days ago

Sydney, Australia Talent Web Full time

**Title:

- Desktop Support Analyst**

**Location:

- Sydney**

**Length:

- Contract**

The Desktop Support Analyst is responsible for:

- Triage issues and service requests from the business level 1 to diagnose and determine the source of problems and classify their level, priority, and nature.
- Delivering excellent customer experience through interaction with end users
- Identify recurring Problems and make recommendations for technical

solutions.
- Liaise with Global (Spain) Corporate IT service desk as required.
- Induct new starters in the basic use of ICT equipment and default
- Assist in the documenting of procedures, standards, staff How To guides and

best practice configurations.

**Responsibilities**

**Australian Service Desk**
- Responsible for the initial triage of tickets raised in the Service Desk, monitoring and reporting on the progress of service requests. Ensure support is carried out in accordance with agreed SLAs.
- Take ownership of user problems and be proactive when dealing with user

issues.

**Incident & Request Management**

**Management**
- Responsible to install, configure, test, maintain and troubleshoot the Laptop and Desktop fleet, Mobile Devices and other ICT equipment as needed.
- Participate in hardware and software reviews and recommend purchases. **Core Microsoft System Management**:

- Support and maintenance of Azure, Office365, Active Directory, SCCM,

SharePoint/OneDrive, Teams and InTune. and WSUS
- Maintain inventory of installed and licenced software, assign ICT hardware and active Australian users.

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