Desktop Support Analyst

Experience in an ITIL environment.
- Experience in SCCM, building packages and updating SOE.
- Knowledge in supporting the Office365 environment

Join a leading multinational in clean energy and a pioneer in the deployment of smart grids, at the service of society and people.

**Summary**:
Triage issues and service requests from the business to diagnose and determine the source of problems and classify their level, priority, and nature.
- Identify recurring Problems and make recommendations for technical solutions.
- Liaise with Global (Spain) Corporate IT service desk as required.
- Assist in the documenting of procedures, standards, staff How To guides and best practice configurations.

**Responsibilities**:
**Australian Service Desk**
- Responsible for the initial triage of tickets raised in the Australia Service Desk, monitoring and reporting on the progress of service requests. Ensure support is carried out in accordance with agreed SLAs.
- Take ownership of user problems and be proactive when dealing with user issues.

**Incident & Request Management**

**EUC (End User Compute) Management**
- Responsible to install, configure, test, maintain and troubleshoot the Laptop and Desktop fleet, Mobile Devices and other ICT equipment as needed.
- Participate in hardware and software reviews and recommend purchases.

**Core Microsoft System Management**
- Support and maintenance of Azure, Office365, Active Directory, SCCM, SharePoint/OneDrive, Teams and InTune. and WSUS
- Maintain inventory of installed and licenced software, assign ICT hardware and active Australian users.

**Essential Experience Required**:

- Experience in an ITIL environment.
- Demonstrated experience operating in a Microsoft Windows environment.
- Knowledge in supporting the EUC fleet (laptops, desktops, and mobile telephony).
- Knowledge in supporting the Office365 environment including portal administration and synchronisation between the Microsoft on-premise and cloud environments.
- Knowledge in Microsoft Exchange, SharePoint/OneDrive, Teams, WSUS, Active Directory, DNS, DHCP.
- Experience in SCCM, building packages and updating SOE.
- Knowledge in Networking and Cyber Security.
- Experience in VMware, CrowdStrike.
- Experience in ITNow, Manage Engine Service Desk.
- Spanish (beneficial)

**On Offer**:

- Competitive daily rate
- Potential for permanent conversation
- Workplace flexibility
- An impressive office space located between Circular Quay and Wynyard station

Join a leading multinational in clean energy and a pioneer in the deployment of smart grids, at the service of society and people.

Bullet Points
- CBD Location | Hybrid WFH/WFO |Up to $450.00 Pd Inc Super
- Azure | Office 365 |Active Directory | SCCM | SharePoint
- Leading the Transition to Renewables | Quick Turn-Around | 1 Stage Process

Full Job Description

Join a leading multinational in clean energy and a pioneer in the deployment of smart grids, at the service of society and people.

**Summary**: Triage issues and service requests from the business to diagnose and determine the source of problems and classify their level, priority, and nature.
- Identify recurring problems and make recommendations for technical solutions.
- Liaise with Global (Spain) Corporate IT service desk as required.
- Assist in the documenting of procedures, standards, staff How-To guides and best practice configurations.

**Responsibilities**:
**Australian Service Desk**
- Responsible for the initial triage of tickets raised in the Australia Service Desk, monitoring and reporting on the progress of service requests. Ensure support is carried out in accordance with agreed SLAs.
- Take ownership of user problems and be proactive when dealing with user issues.

**Incident & Request Management**

**EUC (End User Compute) Management**
- Responsible to install, configure, test, maintain and troubleshoot the Laptop and Desktop fleet, Mobile Devices and other ICT equipment as needed.
- Participate in hardware and software reviews and recommend purchases.

**Core Microsoft System Management**
- Support and maintenance of Azure, Office 365, Active Directory, SCCM, SharePoint/OneDrive, Teams and InTune. and WSUS
- Maintain inventory of installed and licensed software, assign ICT hardware and active Australian users.

**Essential Experience Required**:

- Experience in an ITIL environment.
- Demonstrated experience operating in a Microsoft Windows environment.
- Knowledge in supporting the EUC fleet (laptops, desktops, and mobile telephony).
- Knowledge in supporting the Office365 environment including portal administration and synchronisation between the Microsoft on-premise and cloud environments.
- Knowledge in Microsoft Exchange, SharePoint/OneDrive, Teams, WSUS, Active Directory, DNS, DHCP.
- Experience in SCCM, building packages and updating SOE.
- Knowledge in Networking and Cyber Security.
- Experience in VMware, CrowdStrike.
- Experience in ITNow, Manage Engine Service Desk.
- Spanish (benefi