ICT Support Technician nec

4 weeks ago

NSW Sydney City amp Inner West, Australia AI Talent Pty Ltd Full time

Job Description:

We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

Key Responsibilities:
- Provide first-level support for hardware, software, network, and system issues via phone, email, and in person.
- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
- Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
- Install, configure, and update operating systems, applications, and security software.
- Monitor and maintain network connectivity, ensuring consistent access to internet, servers, and internal applications.
- Support the rollout of new equipment and systems across the organisation.
- Document support requests, issues, and resolutions using a ticketing system.
- Maintain asset registers for IT hardware and software.
- Provide basic training and guidance to staff on the use of ICT systems.
- Escalate complex issues to senior IT staff or external providers when necessary.

Requirements:
- Certificate IV or higher in Information Technology or related field.
- 1+ year of experience in an ICT support or helpdesk environment preferred.
- Strong troubleshooting skills and ability to work through problems methodically.
- Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Familiarity with remote desktop tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to prioritise tasks and manage time effectively.

Desirable:
- Experience with Active Directory, Group Policy, or cloud platforms.
- ITIL Foundation or similar certification.

Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $70,000 to $120,000 per year + Super

Job Types: Permanent, Full-time

Salary: $70,000 – $120,000 per year

Benefits:

Work from home
Schedule:

8 hour shift
Work Authorisation:

Australia (Required)

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