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Senior Desktop Support Officer
2 weeks ago
Senior Desktop Support Officer / Team Leader
• Contract duration: 6+6+6 months
• Location of work: Sydney
• Application closing date: Friday, 29 August 2025
• Estimated start date: Monday, 15 September 2025
• Security Clearance: Existing or able to obtain baseline clearance
Our federal government client, the Department of Industry, Science and Resources (DISR) is seeking an experienced Senior Desktop Support Officer / Team Lead to oversee the day-to-day operations of the Desktop Support Team.
Our ideal candidate will have:
• experience in leading and managing a technical support team, including coaching and mentoring team members.
• strong problem-solving skills with the ability to address complex or escalated issues across a wide range of end-user hardware and software.
• proven experience providing Level 2 ICT Support, including triage and resolution of incidents, provisioning ICT equipment, and providing technical support for video conferencing systems.
• excellent communication and interpersonal skills, with the ability to build relationships, collaborate with stakeholders, and provide constructive feedback.
• excellent organisational and strategic thinking skills, experience managing competing priorities and drive continuous improvement initiatives.
• demonstrated ability to identify knowledge gaps, implement documentation strategies and effective management of ICT knowledge articles.
• experience with managing competing priorities and adapting to change within a service delivery environment.
