Customer Solutions Consultant

2 weeks ago

Springvale, Australia Adaptalift Group Full time

Proudly Australian Owned and Operated Company | Career Progression Opportunities
- Permanent Role | Competitive Salary Package
- Springvale Location | Great Team Culture | Supportive Management

**The Role**
An exciting new opportunity currently exists for a motivated customer service driven individual to join our Customer Solutions Team

Based at our National Corporate Head Office in Springvale, you will provide premium customer service as the first point of contact for all phone enquires for our business Nation Wide.

Due to national coverage requirements of this role we require you to be available to work a flexible roster between the hours of 7.00am and 6:30pm, Monday to Friday.

**Your key accountabilities include**:

- Receive inbound telephone calls in for the business; placing orders, product inquiries, quotes, service issues and problem solving
- Maintain and update CRM system
- Direct calls to relevant team member and follow up on open customer enquiries through to completion
- Identify trends in customer issues and offer recommendations to fix root cause
- Identify and provide feedback on improvement opportunities in the Customer Solutions team

**About you**
We are looking for someone systems savvy, with a proven track record in a high volume customer service environment. We are looking for a self-starter who can hit the ground running and juggle multiple priorities at once, whilst maintaining a high level of customer service to both internal and external stakeholders.

**Skills and Attributes**

**We are looking for someone who has**:

- Previous experience within a customer service environment
- Experience within an industrial environment preferred
- Strong customer service skills
- Excellent communication and telephone manner
- High level of interpersonal relationship skills
- Intermediate level of computer literacy including CRM, MS Office Suite
- High attention to detail and accuracy

**About Us**
Adaptalift Hyster is the largest Australian owned and operated forklift company in the nation, providing a complete range of services and equipment to an impressive amount of industries.

With a national fleet size of over 10,500 units, 23 branches and service centres nationwide and 150 different models plus thousands of configurations, it’s time to take hold of the opportunity to grow with this rapidly expanding company.

**How To Apply**
**APPLY** now button below, or for a private and confidential phone discussion, call Shreena on 0477 992 632.

**_Note: _**:

- We will not accept unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers_

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