Technology and Customer Experience Associate

2 weeks ago

Springvale, Australia Bilby 3D Pty. Ltd. Full time

Are you passionate about technology and eager to kickstart a career in the innovative world of 3D printing? Bilby3D, a leading provider of 3D Printing Solutions for engineering, design, and education across Australia and New Zealand, invites you to join our team at our Sydney headquarters in Kingsgrove.

This is a fantastic opportunity to work in a dynamic and diverse environment where you'll gain hands-on experience with cutting-edge technology while serving customers in-person, online, and over the phone. If you're ready to learn, grow, and contribute to a team that's shaping the future of 3D printing, we want to hear from you

**What You'll Do**
- Process customer purchases and payments across various channels (in-store, online, phone)
- Prepare customer solutions packages, present them and follow-up
- Handle incoming and outgoing shipments of 3D printers, scanners, consumables, and parts
- Inspect and document incoming goods for quality, count, and specifications in collaboration with our tech team
- Maintain accurate records and contribute to improving processes within our established systems
- Prepare stock for sale and ensure all workspaces are clean and organized
- Report packaging material levels and coordinate courier bookings (TNT, AusPost)
- Collaborate with IT developers to enhance our systems and workflows

**What We're Looking For**
- A genuine interest in technology, with a willingness to dive deep into the fascinating world of 3D printing and scanning
- Excellent written and verbal communication skills
- Strong computer proficiency and adaptability to new systems
- A proactive, detail-oriented mindset with a focus on customer satisfaction

**What We Offer**
- Career Development: Comprehensive training and professional growth opportunities in a cutting-edge industry.
- Employee Perks: Top-tier discounts on 3D printing products and consumables.
- Convenience: Free onsite parking and easy access to Kingsgrove Station.
- Inclusivity: Join a diverse, inclusive team committed to sustainability and making a positive social impact.
- Growth Potential: Be part of a rapidly expanding company with pathways for career progression.

**Why Join Bilby3D?**

At Bilby3D, we believe in fostering innovation, collaboration, and continuous learning. As an equal opportunity employer, we embrace diversity and inclusion, and see it as key to creating a vibrant and productive workplace. Our commitment to sustainability and societal improvement is at the core of our operations.

**Job Types**: Full-time, Permanent

Pay: $48,000.00 - $62,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Day shift

Application Question(s):

- Have you used a 3D Printer or Scanner before? If so, which one?

**Education**:

- High School (Year 12) (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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