
Customer Solutions Consultant
5 days ago
- Customer Service
- Customer Solutions Consultant
- Springvale VIC
- Permanent Full Time
16/9/2025
- Full-time, stable role Monday-Friday, 10am-6pm
- Hybrid work model after probation (3 days office, 2 days WFH)
- Retail, fuel & grocery discounts + milestone celebrations
About Us
At
Adaptalift Group
, we proudly support Australian industry by keeping goods moving. We are the exclusive distributor of some of the world's best forklift and industrial equipment brands, including
Hyster, Yale, Combilift, and Kärcher
.
As one of Australia's largest and fastest-growing materials handling hire and sales companies, we have over
40 years of heritage
as a privately-owned, family-operated business. With more than
600 team members nationwide
, our people enjoy making a difference for our customers as part of a
dynamic, values-led organisation
where safety is always at the forefront.
Ongoing growth presents us with an exciting opportunity to welcome a motivated,
customer service professional
to join our
Customer Solutions Team
.
What You Will Be Doing Day-to-Day
- Be the first point of contact for customer phone enquiries nationwide
- Handle inbound calls including orders, product enquiries, quotes, service requests, and problem solving
- Maintain and update our CRM system with accuracy
- Identify trends in customer issues and recommend solutions to address root causes
- Provide feedback to support continuous improvement within the team
- Work hours Monday to Friday, 10:00am to 6:00pm
What's In It For You
- A role based at our National Corporate Head Office in Springvale
- Hybrid work model after probation — 3 days in-office, 2 days WFH
- Opportunity to work in a fast-paced, supportive, customer-focused team
- Be part of a business with strong growth, stability, and a values-driven culture
- Retail, fuel & grocery discounts + employee milestone celebrations
What We're Looking For
- Previous customer service experience, ideally in an industrial or commercial contact centre environment
- Excellent communication and phone manners
- Intermediate computer literacy, including CRM systems and MS Office Suite
- High attention to detail, accuracy, and a solutions-focused approach
If you're passionate about delivering outstanding customer service and want to grow your career with a national leader, we'd love to hear from you.
Click APPLY NOW
to submit your resume.
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