Customer Solutions Consultant

5 days ago

Springvale South, Victoria, Australia Adaptalift Group Full time $70,000 - $120,000 per year
  • Customer Service
  • Customer Solutions Consultant
  • Springvale VIC
  • Permanent Full Time

16/9/2025

  • Full-time, stable role Monday-Friday, 10am-6pm
  • Hybrid work model after probation (3 days office, 2 days WFH)
  • Retail, fuel & grocery discounts + milestone celebrations

About Us
At
Adaptalift Group
, we proudly support Australian industry by keeping goods moving. We are the exclusive distributor of some of the world's best forklift and industrial equipment brands, including
Hyster, Yale, Combilift, and Kärcher
.

As one of Australia's largest and fastest-growing materials handling hire and sales companies, we have over
40 years of heritage
as a privately-owned, family-operated business. With more than
600 team members nationwide
, our people enjoy making a difference for our customers as part of a
dynamic, values-led organisation
where safety is always at the forefront.

Ongoing growth presents us with an exciting opportunity to welcome a motivated,
customer service professional
to join our
Customer Solutions Team
.

What You Will Be Doing Day-to-Day

  • Be the first point of contact for customer phone enquiries nationwide
  • Handle inbound calls including orders, product enquiries, quotes, service requests, and problem solving
  • Maintain and update our CRM system with accuracy
  • Identify trends in customer issues and recommend solutions to address root causes
  • Provide feedback to support continuous improvement within the team
  • Work hours Monday to Friday, 10:00am to 6:00pm

What's In It For You

  • A role based at our National Corporate Head Office in Springvale
  • Hybrid work model after probation — 3 days in-office, 2 days WFH
  • Opportunity to work in a fast-paced, supportive, customer-focused team
  • Be part of a business with strong growth, stability, and a values-driven culture
  • Retail, fuel & grocery discounts + employee milestone celebrations

What We're Looking For

  • Previous customer service experience, ideally in an industrial or commercial contact centre environment
  • Excellent communication and phone manners
  • Intermediate computer literacy, including CRM systems and MS Office Suite
  • High attention to detail, accuracy, and a solutions-focused approach

If you're passionate about delivering outstanding customer service and want to grow your career with a national leader, we'd love to hear from you.
Click APPLY NOW
to submit your resume.

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