Customer Service Consultant

3 days ago

Springvale, Australia Adaptalift Group Full time

Proudly Australian Owned and Operated Company | Career Progression Opportunities
- Permanent Role | Competitive Salary Package
- Springvale Location | Great Team Culture | Supportive Management

**About Us**:
At Adaptalift Group, we are proudly supporting Australian industry by keeping goods moving. We exclusively distribute some the world’s best forklift and industrial equipment brands, including Hyster, Yale, Combilift and Karcher.

As one of Australia’s largest and fastest growing materials handling hire and sales companies, we have over 40 years of heritage as a privately owned, family operated business. Employing over 600 people across Australia, our team members enjoy making a difference for our customers as part of a dynamic, values-led business where safety is at the forefront of everything we do.

Our consistent growth trajectory gives us the momentum to seek a motivated customer service driven individual to join our Customer Solutions Team.

Read on to find out if this is the next step in your safety career.

**The Role - Key Interest Points**:

- **Is based** at our National Corporate Head Office in **Springvale**:

- **Provides premium customer service** as the first point of contact for all phone enquires for our business Nationwide
- Due to national coverage requirements of this role, we require you to be available to work a flexible roster between the hours of 7.00am and 6:30pm, Monday to Friday
- **Receives** inbound telephone calls in for the business; placing orders, product inquiries, quotes, service issues and problem solving
- **Maintains and updates** our CRM system
- **Identifies trends** in customer issues and offers recommendations to fix root causes
- **Provides feedback** on improvement opportunities in the Customer Solutions team

**Here's what we're looking for**:

- **Previous customer service experience,** ideally within an industrial or commercial customer service contact centre environment
- **A warm and engaging telephone manner**:

- **Intermediate level of computer literacy** including CRM, MS Office Suite
- **High attention to detail** and accuracy

**Applications**:

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