Customer Service Consultant

1 week ago

Springvale, Australia Adaptalift Group Full time

Proudly Australian Owned and Operated Company | Career Progression Opportunities
- Permanent Role | Competitive Salary Package
- Springvale Location | Great Team Culture | Supportive Management

**About Us**:
At Adaptalift Group, we are proudly supporting Australian industry by keeping goods moving. We exclusively distribute some the world’s best forklift and industrial equipment brands, including Hyster, Yale, Combilift and Karcher.

As one of Australia’s largest and fastest growing materials handling hire and sales companies, we have over 40 years of heritage as a privately owned, family operated business. Employing over 600 people across Australia, our team members enjoy making a difference for our customers as part of a dynamic, values-led business where safety is at the forefront of everything we do.

Our consistent growth trajectory gives us the momentum to seek a motivated customer service driven individual to join our Customer Solutions Team.

Read on to find out if this is the next step in your safety career.

**The Role - Key Interest Points**:

- **Is based** at our National Corporate Head Office in **Springvale**:

- **Provides premium customer service** as the first point of contact for all phone enquires for our business Nationwide
- Due to national coverage requirements of this role, we require you to be available to work a flexible roster between the hours of 7.00am and 6:30pm, Monday to Friday
- **Receives** inbound telephone calls in for the business; placing orders, product inquiries, quotes, service issues and problem solving
- **Maintains and updates** our CRM system
- **Identifies trends** in customer issues and offers recommendations to fix root causes
- **Provides feedback** on improvement opportunities in the Customer Solutions team

**Here's what we're looking for**:

- **Previous customer service experience,** ideally within an industrial or commercial customer service contact centre environment
- **A warm and engaging telephone manner**:

- **Intermediate level of computer literacy** including CRM, MS Office Suite
- **High attention to detail** and accuracy

**Applications**:

  • Customer Service Consultant

    2 weeks ago

    Springvale, Australia Essity Full time $60,000 - $80,000 per year

    Customer Service Consultant – Consumer CareAt Essity, we are committed to providing care, comfort, and confidence for our customers every day. We are looking for a compassionate and dedicated Customer Service Consultant to join our Consumer Care Team in Springvale.This role is essential in delivering a seamless and empathetic customer experience, fostering...

  • Customer Services Consultant

    1 week ago

    Springvale, Australia Essity Full time $60,000 - $80,000 per year

    Customer Services Consultant – B2BFixed Term Contract to 31 December 2026At Essity, we are committed to providing care, comfort, and confidence for our customers every day. We are looking for a dedicated Customer Service Consultant to join our Customer Experience Team in Springvale.This role is essential in delivering a seamless and differentiated customer...

  • Funeral Services Customer Support Consultant

    4 days ago

    Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

    **ABOUT US**: We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day. **ABOUT THE...

  • Customer Solutions Consultant

    2 weeks ago

    Springvale, Australia Adaptalift Group Full time

    Proudly Australian Owned and Operated Company | Career Progression Opportunities - Permanent Role | Competitive Salary Package - Springvale Location | Great Team Culture | Supportive Management **The Role** An exciting new opportunity currently exists for a motivated customer service driven individual to join our Customer Solutions Team! Based at our...

  • Customer Support Consultant

    1 week ago

    Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

    **ABOUT US**: We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day. As part of our...

  • Employment Consultant

    7 days ago

    Springvale, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As an Employment Consultant your role will be to help job seekers become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Springvale site. We lift people up, supporting them in...

  • Customer Service Representative

    2 weeks ago

    Springvale, Australia Mainmark Ground Engineering Pty Ltd Full time

    **Description**: About the Role Do you love the buzz of a fast-paced workplace where your people skills and customer-first mindset can really make an impact? We’re on the lookout for a passionate Customer Service Representative to join our team and become the friendly voice and problem-solver our customers rely on every day. In this role, you'll report...

  • Employment Consultant, Disability Employment Services, Springvale

    4 days ago

    Springvale, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...

  • Disability Employment Consultant

    2 weeks ago

    Springvale, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Disability Employment Consultant

    2 weeks ago

    Springvale, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...