Customer Solutions Consultant

5 days ago

Springvale, Australia Adaptalift group Full time $60,000 - $80,000 per year
  • Full-time, stable role Monday-Friday, 10am-6pm
  • Based onsite in Springvale
  • Retail, fuel & grocery discounts + milestone celebrations

About Us:

At Adaptalift Group, we proudly support Australian industry by keeping goods moving. We are the exclusive distributor of some of the world's best forklift and industrial equipment brands, including Hyster, Yale, Combilift, and Kärcher.

As one of Australia's largest and fastest-growing materials handling hire and sales companies, we have over 40 years of heritage as a privately-owned, family-operated business. With more than 600 team members nationwide, our people enjoy making a difference for our customers as part of a dynamic, values-led organisation where safety is always at the forefront.

Ongoing growth presents us with an exciting opportunity to welcome a motivated, customer service professional to join our Customer Solutions Team.

What You Will Be Doing Day-to-Day:

  • Be the first point of contact for customer phone enquiries nationwide
  • Handle inbound calls including orders, product enquiries, quotes, service requests, and problem solving
  • Maintain and update our CRM system with accuracy
  • Identify trends in customer issues and recommend solutions to address root causes
  • Provide feedback to support continuous improvement within the team
  • Work hours Monday to Friday, 10:00am to 6:00pm

What's in it for You:

  • A role based at our National Corporate Head Office in Springvale
  • Opportunity to work in a fast-paced, supportive, customer-focused team
  • Be part of a business with strong growth, stability, and a values-driven culture
  • Retail, fuel & grocery discounts + employee milestone celebrations

What We're Looking For:

  • Previous customer service experience, ideally in an industrial or commercial contact centre environment
  • Excellent communication and phone manners
  • Intermediate computer literacy, including CRM systems and MS Office Suite
  • High attention to detail, accuracy, and a solutions-focused approach

If you're passionate about delivering outstanding customer service and want to grow your career with a national leader, we'd love to hear from you. Click APPLY NOW to submit your resume.

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