Customer Support Consultant

1 week ago

Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

**ABOUT US**:
We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day. As part of our Customer Experience Team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

**ABOUT THE ROLE**:
In this full time position in our Contact Centre Team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

**KEY RESPONSIBILITIES**
- Provide positive, empathetic, and professional service to our customers.
- Educate our customers on products and services available.
- Liaise with internal and external stakeholders to meet the needs of our customers.
- Ability to problem solve, make decisions and be solutions oriented.

**ESSENTIAL SELECTION CRITERIA**
- Excellent customer service skills with an empathetic approach.
- A proactive individual with an eye for detail and the ability to prioritise tasks.
- A proven ability to work collaboratively across multiple departments.
- Ability to learn new systems and processes.

**WORKING WITH US**:
The following is only a quick snapshot of what we can offer - you won't be disappointed with our benefits.
- Flexible working arrangement (Part time / hybrid working options)
- Supportive and people-focused culture
- Free onsite Osteo
- State-of-the-art work environment set among magnificent, natural surrounds
- Discounts at our employee café and on-site florists
- Employee Assistance Program
- Employee Health & Wellbeing Programs
- Leadership and Development Programs

SMCT is an equal opportunity employer.

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