Customer Service Officer

4 days ago

Brisbane, Australia Queensland Government Full time

You will build and maintain relationships with team members across eHealth Queensland and its customers.
What you'll do
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services, and workplaces.
- The provision of high-quality customer service to all Queensland Health employees by providing first tier support via telephone, live chat, and online portal communication channels.
- Log all incidents/requests in an Information Technology Infrastructure Library (ITIL) compliant tracking system.
- Consult with and provide an escalation route and ongoing feedback to customers on the resolution of incidents and requests.
- Monitor own performance through the incident/request tracking systems.

About you
**To be successful in this role, you will have**:

- Well-developed interpersonal, written, and oral communication skills including the ability to negotiate, advise, influence others, and collaborate with people to make decisions
- Experience in delivering high quality customer service and providing front line support

Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading

Employee wellbeing
- 38 hour full time work week
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development
- Career progression with more than 300 diverse career pathways and career support to take you further
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion
Ready to apply?
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Customer Service Administrator

    5 days ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Australia KBH Solutions Full time

    WFH and Office (Required once a week/fortnight Office) - Salary negotiation on Exp $54K -$59K plus Super - ASAP Start - Mon to Friday 8.30am to 5pm Are you currently in hospitality or retail or call centre and looking for a new career in Call Centre? We currently have customer service roles with a leading company that will provide you with training to...

  • Customer Service Officer

    3 days ago

    Brisbane, Queensland, Australia torquejobs Full time $72,000 - $80,000 per year

    We're seeking to appoint an experienced Customer Service Officer to support our CBD-based client. Immediate startThis is a fast-paced role, where you'll be required to provide exceptional customer service to clients by managing inquiries, bookings, complaints, and service coordination in a professional and timely manner.We're ideally looking for someone who...

  • Customer Service Officer

    5 days ago

    Brisbane, Australia HAYS Full time

    Customer Service Officer role available in the Local Council **Your new company**We have an exciting opportunity for a Customer Service officer to join a Local Council on the North Side of Brisbane. **Your new role** - Undertake the provision of accurate and appropriate responses to customer enquiries and issues - Ensure compliance with relevant Council and...

  • Customer Service Officer

    1 week ago

    Brisbane, Australia Drake International Full time

    **Customer Service Officer** - Positions located in accessible areas throughout Brisbane - Long and Short Term Assignments - Competitive Hourly Rate - Drake International is looking for personable and professional Customer Service Officers for upcoming temporary assignments across a range of industries and locations.**Responsibilities of the role**: -...

  • Customer Service Officer

    5 days ago

    Brisbane, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer - Ongoing growth opportunities with leading Finance company - Good salary on offer inbound Customer Service Officer required for Growing Finance Company based in the CBD. Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • Customer Service Office

    2 weeks ago

    Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying $31.52 per hour and is within office hours. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. PERSOLKELLY have an opportunity for...

  • Customer Services Officer

    4 hours ago

    Brisbane, Australia Inserve Australia Limited Full time

    **Customer Service Officer** - Exciting opportunity to be a part of a high performing Customer Service team - Permanent full-time role - $52,000 plus super **The Company** Construct Services is Australia’s trusted national insurance claims management and property repair company, providing solutions for insurers, underwriting agencies, loss adjusters,...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    **Join Our Dynamic & Dedicated Team as a Customer Support Officer for Electrical Safety in Queensland! Are you someone who excels at assisting others, appreciates diversity in your daily tasks, and enjoys being part of a supportive and dynamic team? If so, we would love to hear from you! We're on the lookout for a Customer Support Officer (officially known...