Eoi - Departmental Liaison Officer, Ministerial &

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

**Your Opportunity**: As the Departmental Liaison Officer you will be responsible for but not limited to:

- Provide a first point of contact for enquiries received in the Office of the Minister for Education and Minister for Industrial Relations and Minister for Racing to facilitate the enquiry and complaint handling process.
- Interpret and facilitate ministerial office requests to assist the department in developing appropriate and timely responses, including dealing sensitively and appropriately with confidential and contentious issues.

The Departmental Liaison Officer reports to the Senior Departmental Liaison Officer, Ministerial and Executive Services Unit, Policy, Office of the Director-General.Responsibilities include but are not limited to:

- Utilise advanced communication and interpersonal skills in discussion with clients, stakeholders whilst maintaining discretion and confidentiality in relation to the issues discussed.
- Collaborate with the Senior Departmental Liaison Officer with the coordination and management of high-quality correspondence whilst ensuring detailed records of correspondence and actions are maintained.
- Develop, maintain sustain successful partnerships by working with the department to coordinate responses, address issues and assist in implementing process improvements.
- Ensure a thorough meticulous level of attention to detail in proofreading and editing Ministerial and departmental correspondence and briefing material.
- Assist in preparing high quality documentation for each enquiry/complaint to ensure detailed records of discussions and actions are maintained.
- Collaborate with the Senior Departmental Liaison Officer to manage enquiries/complaints and maintain a key contacts database and trends analysis database.
- Maintain a sound knowledge of government service delivery initiatives and major policy issues relevant to education in order to effectively manage enquiries and complaints.
- Assist the Senior Departmental Liaison Officer with communication between nominated Ministerial Offices and the department in relation to correspondence matters.
- Ensure that the Ministerial and Executive Services Unit's management is promptly informed of any contentious issues including those arising from clients' enquiries and complaints.
- Liaise with the Office of the Director-General and other departments to guide and coordinate responses ensuring a whole-of-government focus.
- Maintain an effective and efficient work flow between the Office of the Director-General and the department, by forward planning on known events and prioritising and assisting in efficient dealing with correspondence and subsequent approvals.
- Contribute to the review, development and evaluation of systems and procedures for improving the work practices within the Ministerial and Executive Services Unit.

Other responsibilities (as required)
- Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.

For a full list of responsibilities, please download the attached Role Description.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
- Attach 1 page written statement in response to the attached role description.

Applicants need to be a current Queensland Government employee to be eligible to apply.

Applications from recruitment agencies will not be accepted.

Salary rate shown is reflective of full-time (1.0 FTE)This work is licensed under a Creative Commons Attribution 3.0 Australia License.