Nab Customer Service Advisor

2 weeks ago

Melbourne Eastern Suburbs, Australia HAYS Full time

NAB's Knox Data Centre is recruiting Customer Service Advisors, conveniently located in Wantirna South 3152
- Make a real difference for our communities.
- Our work changes the future of banking, and you will be a part of a team that is solving society’s biggest challenges.
- Make a genuine difference through the work you do

Your new role:
NAB Connect allows customers to manage their Business Banking accounts seamlessly on the go

Working in the Connect Servicing team you will be responsible for the education and service of NAB’s business customer with everything account related.

Day-to-day responsibilities will include:

- Helping to educate and service NAB’s business banking customers.
- A strong focus on first call resolution and availability to talk to customers when scheduled.
- Identify cross sell opportunities when assessing customers financial needs and refer to the appropriate specialists.
- Adherence to Industry Code of Practice.

NAB are recruiting multiple positions within the Eastern Suburbs at NAB’s Knox Hub

For the first 8-10 weeks you will be training and learning on the job Monday - Friday 9-5pm, onsite at 122 Lewis Road, Wantirna South 3152.

Once you have graduated from your training and are proficient in the role, you will be able to enjoy the benefits of a hybrid working arrangement. Shifts will be on a rotating roster between 7:30AM - 8:00PM
- You have a genuine hunger to start a career in Banking.
- You are resilient, customer driven and possess great interpersonal skills.
- You want to go out of your comfort zone and challenge yourself.
- You strive to bring your ideas, ambitions, and passions - both in and outside of work

**LHS 297508** #2722913

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