Service Delivery Manager

2 weeks ago

Heidelberg, Australia Care.Live.Smile Full time

**Service delivery manager - SIL NDIS accommodation.**

**Location Melbourne**

**Full-time position,**

We are a fast-growing NDIS registered provider specialising in SIL accommodation located in Melbourne.

We are looking for our next leader to join an organisation who actively supports professional development.

You will need to be passionate about the disability space and making an impact on people’s lives to help overcome their challenges.

As a **Service Delivery Manager **will provide operational leadership and direction that ensures high quality services are delivered across all our accommodations.

**About the Role**
- Maintain and build relationships with key referrers such as Support Coordinators, Plan Managers, Allied Health Professionals, Social Workers and Local Area Coordinators
- Lead Behaviour Support Practice and implementation of plans at the SIL property
- Provide proactive leadership, mentoring, coaching and support to the Work Force Team to ensure that staff are supported throughout the NDIS readiness and transition phase
- Be responsible for ensuring that all assets are maintained and meet quality and safety standards by liaising with Property Management and the Business Manager.
- Identify, assess and resolve problems using a customer-centred approach
- Motivate individuals and create a culture where people want to go the ‘extra mile’
- Practise leadership in team meetings, one on ones, modelling and coaching of staff
- Proactively train staff to ensure they continue to provide the highest standard of customer outcomes
- Responsibility for the SIL Participants onboarding process

**About you**
- A natural leader with a positive attitude, professional conduct, and commitment to provide quality outcomes and service delivery for staff, individuals with a disability and the community
- Have an understanding of legislative, contractual and internal policy, practice and reporting requirements in the NDIS sector
- Are self-motivated, well organised, and resourceful and possess a high level of integrity, passion, and reliability.
- An understanding of case management practices and principles.
- Well-developed communication (both oral and written) skills with the capacity to prepare reports and correspondence
- Committed to providing high-quality services to all people from diverse language and cultural backgrounds.
- Relevant qualifications within the Healthcare, Aged care or Disability care sectors.

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00 - $120,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Service delivery manager - SIL NDIS accommodation: 3 years (preferred)

Work Authorisation:

- Australia (required)

  • Manager Intensive Rehab Services

    2 weeks ago

    Heidelberg, Australia Austin Health Full time

    Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives. **About the Mobile Support and...

  • Delivery Driver

    1 week ago

    Heidelberg West, Australia Iq Catering Full time

    Iq Catering are currently seeking a part time delivery driver. **Key Responsibilities include**: - Exceptional customer service - Must be punctual - Good time management skills - Ability read orders and load vehicle **Key Criteria**: - Good customer service, strong communication skills - Previous experience delivery driver experience - Self-motivated...

  • Delivery Driver

    2 days ago

    Heidelberg West, Australia Iq Catering Full time

    Iq Catering are currently seeking a part time delivery driver. **Key Responsibilities include**: - Exceptional customer service - Must be punctual - Good time management skills - Ability read orders and load vehicle **Key Criteria**: - Good customer service, strong communication skills - Previous experience delivery driver experience - Self-motivated...

  • Csa (Delivery Driver)

    2 weeks ago

    Heidelberg, Australia Coles Supermarkets Australia Pty Full time

    **cust_CareersBrand** **Heidelberg** Requisition ID: 48839 Employment Type: Part time **Good things start here** This could be the very first step towards an exciting new career with us - a fresh beginning. At the Coles Group, these are moments we live for. Starting good things is what drives our purpose: to sustainably feed all Australians so they can...

  • Client Services Administrator

    2 weeks ago

    Heidelberg, Australia Austin Health Full time

    **Reference Number**:3748 **Category**:Management & Administration **Department**:Pathology **_Are you a current Austin Health employee?_** **_ _** - Flexible location - preferably Heidelberg or Shepparton laboratory - Permanent, full time - Join our Pathology Department as a Client Services Administrator - Austin Health is the major provider of tertiary...

  • Technical Services Lead

    2 weeks ago

    Heidelberg, Australia Healius Full time

    Technical Services Lead **Job Reference**:16292 **Why You Will Be Excited About This Role** At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it's an exciting time to join us. - We’re looking for an experienced and proactive Technical Services Lead to take ownership of IT...

  • Manager Asset Services

    3 days ago

    Heidelberg, Australia Austin Health Full time

    Full time - All sites, based at Austin - Attractive base + salary packaging & super Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose,...

  • Pathology Client Services IT Administrat ..

    2 days ago

    Heidelberg, Australia Austin Health Full time

    Make an impact - Full time - Based at Austin Hospital Heidelberg Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people...

  • Receptionist/customer Service

    9 hours ago

    Heidelberg, Australia Banyule Community Health Full time

    **Part Time Position**: - ** Supportive team**: - **Generous Salary Packaging** Banyule Community Health seek to employ a highly motivated Receptionist to provide exemplary customer service to clients, staff and visitors to the local community. The role will provide reception, telephony and general administration support to multiple on-site and off-site...

  • Client Service Manager/account Manager

    1 week ago

    Heidelberg, Australia Nickel Consulting Pty Ltd Full time

    $70K Per Year Negotiable - Account Management with Warm Leads - No Cold Calls - Manage A Portfolio Of The Firms Most Valuable Clients If you love working with great clients and want to play an integral role in the office you work in, this role is for you :) The purpose of the role is to promote new business and grow existing client relationships, improve...