Operations Manager

**Who we are**
- At Aretecare, we are dedicated to providing high-quality services and support to individuals with disabilities, enabling them to lead fulfilling and independent lives. We are a leading organization in the disability services sector, committed to delivering excellence in all aspects of our work.

**About the Role**
- The SIL Operations Manager is a key role that has responsibility for the provision of high-quality person-centered service. The role oversees the day-to-day operations of Arete Care services in line with the NDIS Quality and Safeguarding Framework. The role is expected to meet a range of outcomes and deliverables which align with Arete Care’s strategic plan to achieve its business goals and build a strong and sustainable organization.

**Essential Criteria**
- A proven leader having worked within a complex environment
- Experience with continuous business improvement
- Ability to educate, advocate and influence internal and external
- stakeholders
- Demonstrated Contemporary Leadership style
- Proven ability to manage change and drive forward strategies and objectives in a participant focused environment.
- Ability to quickly acquire knowledge of relevant local, state and
- Commonwealth legislation, trends, opportunities
- Excellent interpersonal and communication (verbal and written) skills including experience with Microsoft Office products.
- Demonstrated competence in managing priorities to meet business planning and statutory requirements.
- Proven program / project management skills
- High level presentation and communication skills.
- Degree qualifications in Healthcare/Disability, Business or related disciplines.

**Desirable**
- NDIS / Disability sector exposure.
- Project / Change Management qualification
- Experience with procurement, tendering and general supplier management processes
- Experience leading teams (direct, indirect or project leadership)
- Tasks and Responsibilities
- Overall management of SIL operations of Arete Care Services.
- Deliver organizational improvement alongside the Executive Team in the pathway of support across Arete Care Services
- Review and centralize operational processes and protocols throughout Arete Care’s 10 Accommodations.
- Ensure the provision of timely and participant focused services to internal and external participants
- Drive operational sustainability in accordance with Arete Care’s Strategic Plan
- Design and implement the service strategy to enable person-centered support ensuring Governance, Quality and alignment with NDIS plans
- Use financial analysis to derive insights to make informed decisions for better business outcomes
- Ensure financial and non-financial KPI’s are monitored, met, and where required corrective measures are implemented
- Operationalize new sites in accordance with Arete Care’s Strategic Objectives of Sustainable Growth
- Consults with Operations team and provides expertise and input toward implementing quality standards and best practice across all services.
- Oversight and creation of policy, systems and processes for the Operational Service Delivery functions of Arete Care Services encompassing Supported Independent Living Services; Community Participation, CSP & Health Support Services.
- Implement and drive the adherence of protocols and practices in partnership with the Executive Manager of Business Optimization, Executive Manager of Growth and the Executive Manager People & Culture Business Partner as necessary
- Take a hands-on approach in creating a culture of high-quality standards and participant care.
- Oversee continuous improvement opportunities from the NDIS and ACIS accreditation standards.
- Prepare reporting and insights analysis required for the Board Quality and Safeguards Committee
- Oversee the implementation of participant plans and services in compliance with NDIS Commission Quality and Safeguards Practices
- Pursue best-practice and innovative approaches to quality support
- Ensure Arete Care services comply with relevant legislation and associated standards including NDIS and ACIS Certification
- Work alongside the Executive Manager Business optimization to review, design and implement participant focused and administrative systems to improve efficiency and effectiveness
- Ensure legislative compliance in relation to service delivery and ensure service targets are met
- Oversee the internal and external audits and compliance activities in area of responsibility
- Ensure completion and compliance with all internal and external audit bodies.
- Provide timely and accurate technical advice and reports to the Director within the areas of functional responsibility
- **BENEFITS**:

- Company Motor Vehicle
- Company Fuel Card
- Company Mobile Phone & Laptop

**Salary**: Up to $125,000.00 per year

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Ability to Relocate:

- Heidelberg, VIC: Relocate before starting work (required)

Work Location: In person