Client Service Manager/account Manager

2 weeks ago


Heidelberg, Australia Nickel Consulting Pty Ltd Full time

$70K Per Year Negotiable
- Account Management with Warm Leads - No Cold Calls
- Manage A Portfolio Of The Firms Most Valuable Clients

If you love working with great clients and want to play an integral role in the office you work in, this role is for you :)

The purpose of the role is to promote new business and grow existing client relationships, improve customer service, resolve customer issues, develop sales and service procedures, and maintain workflow.

Key Responsibilities
- Grow the business via new client acquisition as well as organic growth to existing clients
- New client acquisition through warm leads - no cold calling
- Improve the customer service experience and maintain customer engagement
- Creating sales and service strategies for client growth
- Maintaining records and compiling reports
- Take ownership of customers issues and follow problems through to resolution

Experience
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Strong client-facing and communication skills
- Proven Sales capability
- Experience in providing customer service support
- Proficiency in English



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