Revenue Services Officer

5 days ago

Heidelberg, Australia Austin Health Full time

**Reference Number**:3571

**Category**:Management & Administration

**Department**:Financial Services

**_Are you a current Austin Health employee?_**

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

**About the Revenue Services Team**

The Revenue Services team sits within the Financial Services Division and is responsible for the effective delivery of the Revenue Services model which manages the follow-up of private and compensable patients' debt, receipting of payments, bank reconciliation and the cashier function.

**About the role**

We have an exciting opportunity for a Revenue Services Officer
- Debt Management Team to joing join our team at Austin Health. Reporting to the Debt Management Team Leader, this role will be part of the Revenue Services Team to ensure that day-to-day activity is completed accurately, timely and in accordance with Revenue Services processes, procedures and KPI’s.

A regular day will see you:

- Perform accounts receivable administration tasks including receipting payments, processing pre-payments & payment plans, records maintenance and routine administration tasks.
- Perform daily banking functions including balancing to relevant banking audit reports.
- Liaise with hospital departments and relevant personnel to trouble shoot invoice errors, disputes, incorrect payments, short payments and non-payment.
- Liaise with Medicare, health insurance funds, Transport Accident Commission (TAC), WorkCover (VWA), Veteran Affairs (DVA), Ineligible Overseas Visitors (insured & uninsured) to follow up debt.

**About you**

To be successful in this role, you'll bring with you:

- A commitment to Austin Health values: Our actions show we care, we bring our best, together we achieve, we shape the future.
- Demonstrated experience in debt management, banking or cashiering preferably within private or public health service.
- Experience in a high-volume customer service office with demonstrated excellence in customer service.
- Computer literacy including Microsoft Office skills (Word, Excel, Outlook), billing and finance systems.
- Demonstrated ability to work effectively and efficiently as part of a multidisciplinary team contributing positively to team outcomes.

**Our benefits**

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.

**Work with us**

**Interested in finding out more about this opportunity? Read the**position description** for further details.**

**Application closing date: Monday 11 August 2025

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