Channel Manager- Third Party Channels

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role

Both the Channel Manager and Channel Manager - Third Party Channels roles will be responsible for coordinating and managing the delivery and performance of sales campaigns, and initiatives through AGL sales channels and stakeholders. Together these roles are responsible for the complete end-to-end management & performance of AGL third-party sales channels, including the onboarding of new partners, for all Energy & Telco products.

What you’ll be doing:
- Grow AGL Sales - Deliver budget/forecast, owning and driving sales objectives and processes to ensure sales performance, and quality objectives are met-
- Manage cost per sale of the channel(s), and work to optimize activity for greater efficiency- Ensure quality and compliance of all sales, through the delivery of an effective compliance and channel management framework- Develop channel capability to drive ‘high value’ sales performance, ensuring the CVP (Customer value proposition) and service benefits of AGL are embedded in partner training programs, appropriate sales targeting (including segment and value) and greater efficiency- Manage relationships with key internal and external stakeholders, owning processes and ensuring accountability is driven for optimal sales outcomes.- Produce weekly, monthly, and quarterly reporting of sales, campaign, and channel performance.- Administer, negotiate, and develop strong deliverable parameters for all channel interactions, conducting ongoing sales performance reviews for suitable and evolving sales strategies, including contract development, enforcement and re-negotiation at defined periods

Sales performance- Develop and deliver sales plans to ensure effective delivery of campaigns and sales activity through channels to achieve best practice sales and customer experience outcomes. These plans must be focused at a per quarter and overall FY level, with detailed account plans including actions per partner.- Manage sales delivery activities to exceed budget (with a core focus on both value and volume metrics)- Measure and report weekly, monthly and quarterly on sales performance metrics (inc. gross sales, lead sales, cool-offs/cancellations), financial metrics (inc. cost per sale, total OPEX/CAPEX spend), and conversion and campaign performance- Develop and implement remediation plans to deliver to a target, as per contingencies again maintained in detailed account plans per partner annually and per quarter- Observe and monitor sales activity and work closely with channel/s to develop best practice sales approaches and performance. Ensuring AGLs reputation and the customer experience are at the forefront of the channel partner/s priorities- Develop influential and effective relationships with key channel stakeholders within customer markets to meet sales objectives.- Present incremental growth, product updates and channel diversification strategies, developing sound, commercial business cases that demonstrate the ROI of these opportunities.- Keep abreast of emerging changes/trends within the channel/s and assist in identifying tactics and strategies to manage risk

About You

What you’ll bring to the table:
- Strong relationship and stakeholder management capabilities- Strong interpersonal skills with the ability to present and influence across all levels of management- Strong numeracy and analytical capability- Outstanding presentation, negotiation and influencing skills that will build strong relationships with stakeholders and business partners- Commercial negotiation skills- Experience of any one or either of the retail energy and telecommunications markets in a similar role- Effective project management and organisational skills.- Computer literacy skills, e.g., strong skills in the use of MS Office Suite.- Tertiary business or commerce qualification preferred- Proven selling skills including rapport building, needs analysis, trial closing, objections handling and closing- Proven time management and prioritisation skills and willingness to accept autonomy and responsibility

Please note - unsolicited resumes from agencies will not be accepted by AGL.

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable