Channel Manager

**The Opportunity
Reporting to the Head of Customer Engagement this role is accountable for driving innovation and efficiency in the way the Customer Engagement and Personalisation team manages the mail house channel. The role has direct responsibility for a team of channel specialists who will contribute and be responsible for the successful delivery of innovation the roadmap.

The role will be responsible for the development and delivery of the innovation roadmap by embracing design, planning, control, performance improvement through the print channel in support of the Customer Engagement and Personalisation strategy.

The role requires strategic thinking with a continuous search for solutions to improve efficiencies and reduce risks. Playing a leadership role in the Customer Engagement Team this role will deliver a change program that covers internal SME’s, upstream teams, and external vendors.

**This is a permanent full-time opportunity, and you can be based in Melbourne, Sydney or Brisbane when not working from home. (Bupa offers flexible working)**

**How will I help?**

**Key accountabilities include**:

- Driving change to the processes that are followed internally and with partners to increase throughput at a lower FTE ratio.
- Implement new capabilities in the channel leveraging new capabilities created within the CEP team and across the Bupa network
- Influence upstream teams to change ways of working, process, and artefacts to streamline the system.
- Ensure framework, artefacts, processes are in place and fit for purpose to execute in the channel to deliver quality executions at scale and on time.
- Effective management of suppliers and vendors to operate as a true aligned partnership.
- Provide coaching, direction, and leadership to direct reports team as well as in other teams.
- Manage internal risk control and represent function to relevant risk forums. As the SME on internal and external regulatory requirements advocate importance of adherence to requirements and ensure compliance is managed by documented processes, incident management and RCA protocols

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

**What do I need?**

**This role would suit someone who is systems and process driven, with comprehensive knowledge of a direct mail channel in a team responsible for automated, direct, and digital marketing delivery.
- Demonstrated ability to communicate effectively; developing and distributing communications that are succinct, clear, and accurate to different types of stakeholders of different levels
- Ability to drive engagement; creating an environment that ensures people are engaged, motivated, informed, and on-board with the organisation's direction, goals, and activities
- Strong interpersonal savviness; intimately understanding and empathising with the needs and perspectives of a diverse group of internal stakeholders
- Working experience in agile delivery, planning, and co-ordinating program of work for multiple agile squads
- Strong interpersonal and communications skills that enable an individual to work in a fast-moving collaborative culture and influence the direction of the outcome.
- Ability to operate on strategy and big picture, but also able to get into the detail on the execution side of the role
- Proven ability to create innovation roadmaps and lead a team to deliver change plans and optimize processes.
- Strong project management skills with experience working across strategy and delivery
- Proven experience in leading and mentoring teams.
- Experience in managing external agencies and vendors for performance.

**About Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.

Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.