Terminal Logistics Specialist

Job Number:

- 93639-177224

Work type:

- Permanent - Full Time

**Location**:

- Melbourne

Categories:

- Customer Service / Sales, Transport Operations & Logistics

**Location**:Melbourne, Vic
- Competitive remuneration and benefits
- Operating out of our Melbourne Depot
- Supportive environment and excellent team culture

**About the role**:
Due to high demand in Aurizon rail linehaul services, a newly created position has become available due to Aurizon's expanding customer demand. Reporting to the Customer Delivery Leader, this role is directly responsible for coordination and optimisation of the use of resources and assets to deliver efficient services and outcomes for Customers.

**We are seeking an experienced coordinator to ensure that our customers logístical needs are not only met but exceeded.**
- Coordinate the provision of total logistics service packages and relevant IT systems.
- Manage customer account enquiries and issues including orders, variations and network incidents.
- Review and analyse cost recoveries from customers.
- Monitor and manage customer compliance and expectations.
- Build and maintain customer relationships.
- Coordinate all activities as required by the customer.
- Maintain necessary interface with relevant maintenance groups to ensure satisfactory servicing levels.
- Manage all supply chain service planning, providing the customer with a single point of contact for these matters.
- Actively develop customer relationships to improve the customer's perception of the business as a superior service provider.

**You will**:
As a valued member of the Aurizon Melbourne Depot, you will oversee the coordination and development of train operations and rollingstock maintenance work plans, utilising effective scheduling to deliver customer, business and compliance requirements to support efficient outcomes. You will also be required to:

- You are a proactive coordinator with the ability to influence internal & external stakeholders.
- Qualifications in supply chain, asset management, project management, planning/scheduling or commercial/business studies or practical experience.
- Preferably you have a thorough understanding of Melbourne networks and/or an understanding of Bulk Supply Chain delivery performance principals.
- High level of skill in providing logístical support within a commercial business.
- Extensive transport and commercial business knowledge.
- Capability to maximise the use of assets by using supply chain management techniques.
- Ability to develop and build strong customer relationships

**About you**:

- You are a proactive coordinator with the ability to influence internal & external stakeholders.
- Qualifications in supply chain, asset management, project management, planning/scheduling or commercial/business studies or practical experience.
- Preferably you have a thorough understanding of Melbourne rail networks and/or an understanding of Bulk Supply Chain delivery performance principals.
- Proven experience in rail or heavy logistics industry.
- High level of skill in providing logístical support within a commercial business.
- Extensive transport and commercial business knowledge.
- Capability to maximise the use of assets by using supply chain management techniques.
- Ability to develop and build strong customer relationships

**Specific skills**:

- Extensive knowledge if Rail logistics, train scheduling and associated rollingstock/operator requirements to meet above and below rail requirements.
- Deep understanding of the fundamentals of rail haulage industry, with logístical background in traffic flows, crewing and rail facilities.
- Proven high level of leadership skills in a multi-disciplinary environment.
- Substantial level of analytical, decision making and problem-solving skills.
- High level of communication skills in providing clear and succinct verbal and written information.
- Extensive knowledge of Third-Party Networks operators, National standard frameworks, regulations and procedures relating to the operation of trains, terminals, stations and yards.

**What we can offer you**:
At Aurizon, we support the development and growth of our employees to reach their full potential. With a national portfolio of operations, we offer a diverse and inclusive environment with long term and exciting career opportunities. Some of our benefits include:

- Development and growth opportunities.
- Access to female and Aboriginal and Torres Strait Islander mentoring programs.
- Discounts on selected health insurance funds, personal travel, gyms, vehicles, and retail brands.
- Parental Leave Program and Super Booster.

**The Recruitment Process**:
The successful applicant will be provided with the appropriate level of training. As part of Aurizon’s recruitment and selection process, short listed applicants may be required to undertake pre-employment checks such as, psychometric testing and a health assessment.

**At Aurizon we believe in connection*