Retail Customer Service Officer

2 weeks ago

Moss Vale, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Pay rate **$27.48**/ hour increases to **$29.37** / hour after approx. 3 months + 12% Superannuation
- 12 weeks on the job **paid**training, Monday to Friday, 25 hours per week, various shifts
- Permanent part-time position working 25 hours per week: 5 hours per day | 12:11pm - 5:11pm
- Access to all Australia Post job openings to advance your career

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Morphett Vale, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    5 days ago

    Canning Vale, Australia Wing Hong Food Service Full time

    **Position: Customer Service Officer (Full-Time)** As a key member of our wholesale customer service team, you will play a vital role in ensuring our clients receive outstanding service. You will handle inquiries, process orders, and provide support to our valued customers across various sectors including hospitality, retail, and government...

  • Customer Experience Officer

    2 weeks ago

    Moss Vale, Australia Wingecarribee Shire Council Full time

    **Customer Experience Officer** **Permanent Part-Time** **21 hours per week** **Salary starting from $32.98 up to $38.25 per hour, depending on experience** This role is responsible for being the front face of our Customer Experience Transformation. It will also champion a ‘Digital First, anywhere, anytime’ philosophy and be driven by a passion for...

  • Customer Service Manager

    7 days ago

    Moss Vale, Australia DFV Australia Full time

    DJS Qualicoaters Pty Ltd trading us DFV Australia is looking for a Customer Service Manager. DFV Australia is based in Moss Vale NSW is operated in partnership with DFV Italy. DFV globally has over 50 years of experience and is an international leader in the field of industrial painting, specialising in wood-effect decorative finishing with powder...

  • Senior Customer Service Leader

    9 hours ago

    Moss Vale, New South Wales, Australia beBeeCustomer Full time $56,000 - $96,000

    As a retail leader, you will make a significant impact on the lives of customers and team members every day.About this roleKey responsibilities include leading and developing a fast-paced customer-facing team, maintaining excellent service standards across checkouts and customer service desks, driving a one-team culture focusing on team members' health,...

  • Customer Service Officer

    2 weeks ago

    Mona Vale, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated **Customer Service Officer** in the **Mona Vale Branch**. This is a **Part-Time Permanent** position with the hours of work being **8:50am to 5:05pm (2 to 3 days per week) **with a compulsory 1-Week Induction training at fulltime capacity. Our Customer Service Officer are motivated and driven to make...

  • Customer Service Officer

    2 weeks ago

    Mona Vale, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated **Customer Service Officer** in the **Mona Vale Branch**. This is a **fulltime permanent** opportunity with the hours of work being **Monday to Friday, 8:50am to 5:05pm**, with a compulsory 1-Week Induction training at fulltime capacity at our Contact Centre in Newcastle. Our Customer Service Officer...

  • Customer Service Officer

    1 week ago

    Canning Vale, Australia Metcash Full time

    We are looking to hire a part time Customer Service Officer for a period of 6mths. Working approximately 30 hours per week - across Monday to Thursday, you will be looking after the ALM (Australian Liquor Marketers) Customer Service functions within our Canning Vale office, servicing the Western and Central Regions of Australia. You will need to increase...

  • Customer Service Centre Officer

    2 weeks ago

    Canning Vale, Australia Stratco Full time

    **Innovator and leader in Australian retailing & manufacturing**: - ** Benefit from ongoing Stratco training & support**: - ** Full time opportunity | Development & growth** **ABOUT STRATCO** Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities,...

  • Casual Weekend Retail Sales in Homewares

    2 weeks ago

    Moss Vale, Australia Suzie Anderson Home Full time

    Join Our Dynamic Team at Suzie Anderson Home Discover a lifestyle haven nestled in Moss Vale, where shopping transforms into an unforgettable experience. At Suzie Anderson Home, we redefine retail by offering unparalleled customer service, expert decorating guidance, and a warm, welcoming atmosphere. We’re now hiring passionate individuals for Casual...