Customer Service Officer

1 week ago

Canning Vale, Australia Metcash Full time

We are looking to hire a part time Customer Service Officer for a period of 6mths. Working approximately 30 hours per week - across Monday to Thursday, you will be looking after the ALM (Australian Liquor Marketers) Customer Service functions within our Canning Vale office, servicing the Western and Central Regions of Australia. You will need to increase external and internal customer satisfaction by being the central point of contact in providing services. That includes but not limited to customer order processing, complaint resolution and excellent customer service.

What you’ll do

Answering all inbound call types in accordance with the Customer Service Quality Assurance Program.

Timely management of incoming phone enquiries and orders.

Ensure all customer orders are processed correctly in a timely manner to ensure warehouse cut-off times are met, allowing the warehouses to operate efficiently.

Ensure professional and courteous liaison with various internal stakeholders and external services.

Management of customer conflict resolution.

Outbound selling to drive sustainable business growth.

Accurately input all orders (both supplier and customers) ensuring optimum service level.

Identify opportunities to grow existing and new customers.

Liaise with internal and external stakeholders to optimise service and sales opportunities ensuring a total supply solution for your customers

What you’ll bring

Excellent phone manner when dealing with customers and other internal and external stakeholders.

Excellent verbal and written communication skills.

Excellent ability to analyse information and make appropriate decisions and suggestions.

Ability to listen attentively and demonstrate patience with difficult callers.

Ability to analyse information, negotiate and make appropriate decisions and suggestions.

Ability to effectively interact with employees at all levels of the organisation and work with people from diverse backgrounds

Experience in a high-volume call centre.

Liquor industry experience desirable.

What we can offer you

Fun and supportive team environment

Great team culture

Free parking

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.

Make your Mark

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