Customer Experience Officer

2 weeks ago

Moss Vale, Australia Wingecarribee Shire Council Full time

**Customer Experience Officer**

**Permanent Part-Time**
**21 hours per week**
**Salary starting from $32.98 up to $38.25 per hour, depending on experience**

This role is responsible for being the front face of our Customer Experience Transformation. It will also champion a ‘Digital First, anywhere, anytime’ philosophy and be driven by a passion for innovation and continuous improvement. The role will be a generalist role, which can assist our customers with relevant information, as well as take payment and assist in digital services uptake.

The Customer Experience Officer will need to work collaboratively with the Coordinator Customer Experience, other members of the Customer Experience team and other teams across the Council to improve the overall experience offered by Wingecarribee Shire Council to its residents and customers.

**Essential Criteria**

1. Minimum of two years experience in a similar role.

2. Proven commitment to providing quality customer experience.

3. Ability to work in a team environment with shared goals and responsibilities.

4. Current Class C Driver’s License.

5. Demonstrated experience using online technological platforms.

**Desirable Criteria**
- Previous cash handling experience.
- Local Government Experience in a similar position.
- Demonstrated project management experience.

**What we can offer you**
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP)
- Learning and development opportunities, including tertiary assistance
- Vaccination program including annual Flu vaccine
- Access to financial advice and guidance including advice from Active Super
- Annual Health Fair and opportunity to participate in the Johnny Warren & Les Murray Memorial Cup

**How to Apply**

Please upload your current resume and statement of claims against the essential criteria. For further information about the role, please contact **Rhiannon Young, Coordinator Customer Experience on 4868 0888.**

In accordance with Wingecarribee Shire Council’s COVID 19 Safety Plan, we encourage all employees to be COVID 19 vaccinated.

  • Retail Customer Service Officer

    2 weeks ago

    Moss Vale, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Manager

    1 week ago

    Moss Vale, Australia DFV Australia Full time

    DJS Qualicoaters Pty Ltd trading us DFV Australia is looking for a Customer Service Manager. DFV Australia is based in Moss Vale NSW is operated in partnership with DFV Italy. DFV globally has over 50 years of experience and is an international leader in the field of industrial painting, specialising in wood-effect decorative finishing with powder...

  • Administration Officer

    7 days ago

    Moss Vale, Australia TECSIDE Full time

    **Tecside **is a specialist recruitment company seeking an Administration Officer for our client in Penrose, NSW. Our client is a leader in the concrete industry, supplying premixed concrete, aggregates and sands to the commercial, industrial, civil and residential construction sectors. **As the Administration Officer you will be responsible for**: -...

  • Portal Support Officer

    3 weeks ago

    Moss Vale, New South Wales, Australia Careers at Council Full time

    Join to apply for the Portal Support Officer role at Careers at Council3 days ago Be among the first 25 applicantsJoin to apply for the Portal Support Officer role at Careers at CouncilGet AI-powered advice on this job and more exclusive features.Hours: 35-hour week + VDO every 19 daysAttractive and Competitive Salary: $72,898.54 - $ 84,719.70 + 12%...

  • Portal Support Officer

    3 weeks ago

    Moss Vale, New South Wales, Australia Careers at Council Full time

    Join to apply for the Portal Support Officer role at Careers at Council3 days ago Be among the first 25 applicantsJoin to apply for the Portal Support Officer role at Careers at CouncilGet AI-powered advice on this job and more exclusive features.Hours: 35-hour week + VDO every 19 daysAttractive and Competitive Salary: $72,898.54 - $ 84,719.70 + 12%...

  • Portal Support Officer

    2 weeks ago

    Moss Vale, New South Wales, Australia Careers at Council Full time

    Moss Vale, New South WalesFull-timeDescriptionApplications Close: 24 August 2025Portal Support OfficerPermanent full-timeHours: 35-hour week + VDO every 19 daysAttractive and Competitive Salary: $72,898.54 - $ 84,719.70 + 12% Superannuation p.aAre you passionate about delivering great customer service and ensuring smooth administrative processes? We're...

  • Portal Support Officer

    3 weeks ago

    Moss Vale, New South Wales, Australia Aboriginal Health Council of Western Australia Full time

    Applications Close: 24 August 2025Portal Support OfficerPermanent full-timeHours: 35-hour week + VDO every 19 daysAttractive and Competitive Salary: $72,898.54 - $ 84,719.70 + 12% Superannuation p.aAre you passionate about delivering great customer service and ensuring smooth administrative processes? We're looking for a proactive and detail-oriented Portal...

  • Portal Support Officer

    3 weeks ago

    Moss Vale, New South Wales, Australia Aboriginal Health Council of Western Australia Full time

    Applications Close: 24 August 2025Portal Support OfficerPermanent full-timeHours: 35-hour week + VDO every 19 daysAttractive and Competitive Salary: $72,898.54 - $ 84,719.70 + 12% Superannuation p.aAre you passionate about delivering great customer service and ensuring smooth administrative processes? We're looking for a proactive and detail-oriented Portal...

  • Portal Support Officer

    3 weeks ago

    Moss Vale, New South Wales, Australia Aboriginal Health Council of Western Australia Full time

    Applications Close: 24 August 2025Portal Support OfficerPermanent full-timeHours: 35-hour week + VDO every 19 daysAttractive and Competitive Salary: $72,898.54 - $ 84,719.70 + 12% Superannuation p.aAre you passionate about delivering great customer service and ensuring smooth administrative processes? We're looking for a proactive and detail-oriented Portal...

  • Administration Officer

    3 days ago

    Moss Vale, Australia Advanced Building Certifiers Full time

    **Summary of job description** Provide administration and customer services (on a full-time or part-time basis) to a Building Certification business located in a cottage style office close to Moss Vale CBD in the Southern Highlands of NSW. The business has been successfully providing building approval services to homeowners and commercial property owners...