Senior Customer Service Leader

2 days ago

Moss Vale, New South Wales, Australia beBeeCustomer Full time $56,000 - $96,000

As a retail leader, you will make a significant impact on the lives of customers and team members every day.

About this role

Key responsibilities include leading and developing a fast-paced customer-facing team, maintaining excellent service standards across checkouts and customer service desks, driving a one-team culture focusing on team members' health, safety and wellbeing, and being customer-obsessed to continually understand diverse customer needs for an outstanding shopping experience.

Your Key Responsibilities:
  • Lead and develop a dynamic team to achieve sales targets and manage costs and rosters.
  • Maintain high service standards at all times.
  • Drive a positive work environment that prioritizes team members' health, safety and wellbeing.
  • Be dedicated to understanding customer needs and providing an exceptional shopping experience.
What's in it for You?
  • Additional cash benefits: Eligible team members receive discounts on supermarket and liquor purchases, as well as double-discount periods and exclusive deals.
  • Reward through recognition: Give and receive recognition linked to company values via our digital platform 'mythanks', redeemable for gifts and electronic gift cards.
  • Structured learning pathway: Comprehensive induction, management and people leadership training provided for long-term career growth.
  • Employee benefits: Novated car leases and investment in your future, including access to novated leasing and annual team member share plan offer.
  • Work-life balance support: Paid parental leave for permanent team members.

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