Medical Receptionist

**Administration**

**Melbourne**

**Full Time**

**Icon Cancer Centre Australia**
- Join our existing administration team and support our specialists, nursing staff and patients coming in for regular treatments
- Permanent, **Full-Time **Role (Monday - Friday)
- **11% Super, 4 Weeks Annual Leave**

“What matters most to me about working at Icon is the people. We have a fantastic team working in the centre. It's like a big family and that's really nice to be a part of.” - _Hayley Fairless, Icon Radiation Therapist_

**About the Role**:
We have an opportunity for a Medical Receptionist to join the team at Icon Cancer Centre Richmond on a permanent, full-time basis (with some shifts at our centre within Epworth Freemasons). The overall purpose of this position is to provide high quality patient care and be the first point of call for Icon Cancer Centre clients.

Reporting to the Administration Manager, you will be responsible for the delivery of administrative services providing exceptional customer service to all patients, their carers', other external clients as well as your colleagues.

**Things you’ll do**:

- Welcoming patients, collecting and entering personal details.
- Answering telephone calls, responding to enquiries and scheduling appointments.
- High level of attention to detail and commitment to quality.
- Entering and processing patient billing and banking.
- Monitoring and assessing the administration care path of all patients.
- Maintaining and managing patient information.
- Possessing basic knowledge of medical terminology.
- Possessing basic knowledge of Medicare and DVA claims.
- Supporting Icon's WHS Officers and committees to effectively carry out their responsibilities.
- Modelling and promoting Icon's vision and values.

**About you**
- Experience in a similar role within the Healthcare industry
- Experience with Medicare, DVA and Private Health Insurance
- Excellent organisational and time management skills
- Exceptional communication and interpersonal skills
- Proficient in Microsoft Office, particularly in Word and Excel
- Delivery of excellent client service (to internal and/or external clients)
- Possessing basic knowledge of medical terminology

**About Us**:
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand, Asia and UK. With over 3500 employees our Australian cancer services division is made up of 6 day oncology hospitals, 32 radiation oncology centres and 10 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.

**_Here’s why our people choose us:_**
***
**Purpose, at Pace**: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

**Impact, at Scale**: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

**Connection, at Heart**: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

**Opportunity, at Hand**: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

**Extra benefits to enjoy**:

- **Career-Enhancing Training**: Access dedicated, industry-recognized training courses to boost your career.
- **Competitive Remuneration & Professional Development**: Enjoy a structured career pathway and competitive pay.
- **Rewards & Recognition**: Be part of a valued rewards program that acknowledges your hard work.
- **Exclusive Discounts & Cashback**: Save on hundreds of brands with our Ignite app.
- **Novated Lease Options**: Access convenient vehicle financing through our partner RemServ.
- **Paid Parental Leave**: Enjoy paid parental leave as a permanent employee.
- **Wellness Support**: Utilize resources and tools to balance your psychological and physical health.
- **Global Opportunities**: Explore exciting international opportunities as part of Icon’s expansion.

**We’re excited for you to join us