Reception and Administration Officer

Utilise your administration expertise to provide support and advice to Office of the Public Advocate.
- Ongoing, Part-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 2: $55,439 - $71,194 plus superannuation.

About the Business Unit
The Office of the Public Advocate (OPA) is an independent statutory agency that aims to protect the rights and enhance the position of people with disabilities in Victoria. OPA is a human rights organisation that promotes the diversity and inclusion of all people. OPA's vision is of a just and inclusive society that values and respects people from all walks of life and ages. OPA promotes a workplace culture where disability, and diversity of gender identities, sexualities, faiths, ethnicities, and abilities are respected. OPA values a range of experience in its employees, including professional, volunteer and lived experience.
About the Role
Working in a small team, reporting to the Coordinator Administration and Records Management, this position will be rostered to perform telephone and reception services. This position will provide a range of administrative support to OPA programs including the digitisation of OPA records in accordance with OPA's digitisation plan and using corporate programs such as TRIM and Resolve.

**Some of your duties may include**:

- Deliver high quality reception and telephone services including the screening of calls and transferring calls to appropriate Telephone queues or staff
- Provide incoming/outgoing mail and delivery services including the scanning all incoming correspondence, attaching corresponding Resolve client matter (where relevant) and transmitting scanned correspondence to appropriate staff.
- Input Case Management System data including new orders, reappointments, notice of VCAT hearings, investigations Individual Advocacy and NDIS deeds.
- Liaise with VCAT where all relevant documents have not been received

About You
- An understanding of the functions and programs of OPA
- Experience using a range of technology including: - Touchpoint call centre system
- Resolve case management system
- TRIM- Microsoft Word, Excel
- Softphone
- Adobe Pro editing software

Qualifications/Requirements
- Experience using Touchpoint call centre system, Softphone, Resolve, TRIM and Adobe Pro is desirable.

How to Apply

**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:

- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.