Help Desk Operator

6 days ago


Melbourne, Australia Crown Melbourne Full time

**Job Number**: MEL14488)

**Helpdesk Operator**

(Internal Call Center Part Time position - 3 Month Fixed Term Contract)

CROWN MELBOURNE

Ranked among the top 20 most valuable brands in Australia, Crown Resorts is one of Australia’s most iconic tourist destinations and an employer of choice. Crown wholly owns and operates three of Australia’s leading integrated resorts - Crown Melbourne, Crown Sydney & Crown Perth.

**Some responsibilities of the role will include, but are not limited to**:

- Answering inbound telephone calls to the Engineering & Maintenance (E&M) Operations Support Centre within required call pick-up times and in a manner that aligns with Crown Service Standards
- Liaising with Crown E&M team members and external contractors to ascertain progress of maintenance jobs
- Providing a professional outbound service to E&M customers to inform them of material impacts on the status of their job
- General administration duties such as preparing reports and regular auditing of data
- Develop a trusting relationship and working rapport with team members and ensure a positive approach to work

**To be successful, you will need**:

- Relevant experience within a call centre environment
- Commitment to improving and delivering customer service
- Exceptional communications skills, both written & verbal
- Strong attention to detail and time management skills
- Available to work across 4 shifts a week across a rotating 24/7 roster.
- Availability to on work public holidays such as Christmas & Easter
- Knowledge of using a Maintenance Management System is desirable

We offer you the opportunity to work within a large and talented team within a superior and vibrant brand. If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume and cover letter by logging into Crown Careers.

**Applications close: Friday **28th** of April**

**Job** Engineering & Capital Works

**Primary Location** Melbourne

**Position Status** Part Time


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