Account Manager

Company Description

Our mission at House of Psalm is to set a new standard for our industry. We put generosity and imagination at the heart of our offer - and that's what makes us different. Everything we do is quality tailored and infused with creativity. In our landscape, details matter. We sweat them, live them, breathe them and make a habit of staying up to date. We believe that honesty, transparency, and authenticity are essential to success, and that the best strategies start with integrity. We're a boutique team, making a mighty impact and setting the standard on what good SEO looks like.

**Job Description**:
**What We Offer**:

- A salary of $80-90k super exclusive
- Education allowance of $1000 per year. A supportive and collaborative work environment, where you can learn from mentors, consultants and courses to develop new skills.
- We work 1 week from the office, then the following 3 weeks from home. Flexible work arrangements and a healthy work-life balance, to help you stay productive and engaged.
- $500 worth of prizes up for grabs at monthly HOP game nights, connecting our Fillipino & Aussie teams with virtual games and amazing prizes.
- Unexpected monthly incentives to encourage team members who go above and beyond. Most recent incentives: tickets to the movies, dinner for two and a two night getaway.
- 4 paid volunteering days per year. We provide 'HOP To It' paid leave to volunteer and give back to your local community.
- Paid for premium subcriptions to evidence-based initiatives and workshops using calm app and contain your brain app to improve your mental fitness and help you live a happier and healthier work lifestyle.
- Incentives for exceeding performance KPIs, Bonus of up to 10% of your salary & trips to Tasmania, Sydney and the Philippines
- Direct access and support from the leaders in House of Psalm including workshops and training conducted by the director
- Exciting clients, including David Jones, Melrose health, Floraly, Dress for a Night, Bodyscience, Bulk Nutrients, Dental Boutique, Anytime Fitness, Francesca Jewellery, and Equalution, just to name a few.
- Opportunities for professional growth and advancement to Senior SEO Manager, SEO Director, Head of SEO & CMO within the company.

**Qualifications**:
**Your Responsibilities**
- Serve as the main point of contact for assigned clients and build long-term relationships
- Develop a deep understanding of clients' business needs and goals, and provide strategic guidance on SEO best practices and tactics
- Work closely with the SEO team to ensure projects are delivered on time, within scope, and within budget
- Communicate client feedback and needs to the internal team and ensure expectations are met
- Conduct regular check-ins with clients to ensure they are satisfied with the work being done and identify areas for improvement
- Monitor project progress and provide regular status updates to clients
- Prepare and deliver monthly performance reports to clients, highlighting key insights and providing actionable recommendations
- Work with the sales team to identify upsell and cross-sell opportunities and support the new business acquisition process

Additional Information
**Our Requirements**:

- Experience and knowledge in Search Engine Optimisation, including keyword research, on-page optimisation, technical SEO, and off-page optimisation.
- Minimum 2 years of experience in account management or a related field, with a proven track record of managing client accounts and delivering results
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
- Strong project management and organisation skills, with the ability to manage multiple projects simultaneously and meet deadlines
- Demonstrated analytical and problem-solving skills, with the ability to think strategically and identify opportunities for growth
- Strong attention to detail and quality, with the ability to ensure all client deliverables meet House of Psalm's high standards
- Ability to work independently and collaboratively in a fast-paced, dynamic team environment
- Familiarity with SEO best practices and techniques is a plus
- A strong portfolio of successful account management experiences
- Willingness to learn and grow within the company.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Ability to handle conflicting priorities, pay close attention to detail, and produce desired results within predetermined timeframes.
- Capacity to establish rapport with people at all levels of the organisation.
- Strong intellectual thinking abilities and creativity to develop new ideas and solutions.