Field Services Compliance Coordinator

2 weeks ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

AU$80000 - AU$85000 per annum + package inc super

**Job Type**

Full Time

**Ref**

BBBH102760_1687845011

**Contact**

Kylie McManus

**Posted**

about 3 hours ago

**Opportunity**
Our client is a high profile asset management organisation working in telecommunications, utilities, and transport sectors. Due to growth, they are seeking a Workforce Compliance Coordinator to join their Melbourne team. Reporting to the Resource Optimisation, Compliance and Planning Manager, you will be working in a friendly team to support the operational success for a number of key accounts or regions in the telecommunications business unit.

This role will involve administrative support to ensure contractors are on-boarded and off-boarded correctly with all requisite certificates and documentation is in place, ensuring all legal and contractual requirements are met to perform on-site work in telecommunications field services.

**Key Responsibilities**
- Hands on compliance managament for field services technicians
- Coordinate and direct work to a small team and ensure all Inboxes and Case Management Requests are allocated and actioned
- Experienced working to SLA's
- Work with the Workforce Forecasting Planners and Operations Management teams to drive outcomes
- Operational day-to-day team coordination and escalation management for customers
- Process improvement and continuous improvement activities for the team
- Assist Manager with operational reporting and procurement
- Work with a range of internal and client stakeholders and clients, a positive, professional customer-centric approach

**Success Measures
- 2-3+ years working in a high performing, fast-paced administration role
- Some experience in team and coordinating work effort for a small team preferred
- Experience in telecommunications, utilities, engineering, construction and in workforce compliance / contractor management preferred
- Outstanding customer service and escalations management
- Outstanding attention to detail
- Proactive approach to investigating and interrogating multiple databases/systems to extract information
- Great interpersonal skills - ability to work with senior management and stakeholders at GM level, as well as external contractors and customers
- Mentoring and coaching mindset
- Ability to juggle a busy workload and step up as team co-ordinator
- Be able to work onsite 4-5 days per week in the Melbourne CBD

Permanent career opportunity with training budget, leadership development programs, share matching, hybrid flexibility.

You must have full working rights in Australia and be able to pass a national police check.

**Apply

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